FAQ

Yes. You can live chat our team at any time.

VAT (or TVA) is the Value Added Tax required to be paid on all sorts of service and goods.

The car navigation system directs you to all charging options available or use the UFODRIVE APP to find the best charging closest to you..

The car park address is registered as home address in your car. Follow the instructions on the app to find the way.

Go to our Booking' section or book a car via the UFODRIVE app.

You will need a driver licence valid in the EU. Please contact us in case of any doubt..

The app is available on Google Play Store and Apple app Store.

You will see a confirmation screen on your desktop or phone and an email notification when your booking has been confirmed.

Smoking is forbidden in UFODRIVE cars.

The registration process guides you via the app to upload copies of your ID document and driver license. This has to be completed before you can pick up your car.

We accept all major credit cards (Visa, Mastercard, etc). Debit cards are not accepted.

Following another particularly poor customer experience at a major European Airport involving a long queue at the car rental booth, confusing insurance and extras options, pushy sales reps, a slow paper-based process and then trying to find the car, which wasn’t the model ordered, Aidan McClean decided there was going to be a better way!On the flight home Aidan sketched out the concept for a car rental experience, from a totally customer-centric perspective with the EV revolution in mind.

The minimum driver age depends on the country where the travel takes place. In most places, the minimum age is 26 years old.

All our cars are the latest premium electric models. With our APP charging support we've never had a customer range issue. Examples of typical ranges are:
TESLA Model S has a typical range of 385 km.
New NISSAN Leaf has a range of 240 km.
JAGUAR I-Pace has a range of 340 km.
You can find an overview of each EV we rent on UFODRIVE's fleet page.

5 days before we refund 100%
4 days before we refund 80%
3 days before we refund 60%
2 days before we refund 40%
24h before we refund 20%
Less than 24h day 0% refund

The price includes:
- Fuel cost - you can bring the car back at any charge level you want
- Fast Track premium location
- Unlimited kilometers (fair usage policy applies - see our terms)
- Damage insurance - with only €500 excess (Luxembourg) & €1000 (Belgium) for your whole journey
- Third-party as well as driver insurance
- Road side assistance and additional drivers - provided they are registered users of UFODRIVE

Contact us on the chat on the app or booking@ufodrive.com. This functionality will soon be available in the app.

Legal and national speed limits and general traffic rules apply at all times. It is your obligation to drive carefully and observe all speed limits. Any speeding fines incurred plus an administration fee will be charged back to you.

You can exceed your mileage but you will not benefit from the 33% discount you normally get when purchasing them upfront. Additional mileage will be charged to your card at 0.3 per additional kilometer (respectively ~0.3 per additional mile for rentals taking place in the US and UK).

Unused additional mileage can be refunded provided there is more than 50% left.

Your scanned documents will be verified and your rental will be finalised.

Please check our Terms & Conditions.

If it's your first time driving a Tesla Model S

Recharging of your car is already included in the price

The network is constantly evolving and we are providing charging cards compatible with most of the available chargers andthe most well-known providers like Allego

Soon you can discover the navigation features of the TESLA Model S

Please find the Terms & Conditions here.

Availability of EV types varies depending on the location. You can see our full fleet on our fleet page.

You can discover UFODRIVE's electric cars on the fleet page.

Soon you can discover the audio features of the TESLA Model S

The charge level must be at 5% or above upon returning.

If you would like to re-insure the excess and reduce your potential liability in case of accidental damage to zero

CCS-2 is included in Ireland

Yes.

Yes

The allowance shown on personalization and confirmation screen is for the whole rental period.

Yes it is. There is an excess than can be further reduced for a small per day fee should you wish to do so.

Yes. The additional driver will need to register for an account and be validated before driving.

It can be done after booking as long as it is before the contract is signed. Please note the additional driver's account will have to be validated before driving as well.

We are obliged by our UK insurance provider to have a copy of a recent utility bill (less than 3 months old) on file for all UK rentals in order to start your rental.

Due to insurance reasons it can vary from 18 to 30 years old depending on the car model and the location. The correct requirement is displayed on confirmation page of the booking process. If you're unsure you can contact customer support by chat.

Detailed instructions will be provided in the app. You can also consult the details of each locationshereto get more information now.

Your phone is your key. Youwill unlock the car using the UFODRIVE app. Just follow the instructions on the APP to lock and unlock the car.

The car user guide will help you to start the car if you have any questions.

On the booking page

Use the APP to add up to three free additional drivers. Note they must be within the Age limits of the car specified

Mileage is unlimited however a fair usage policy applies to prevent abuse. This fair usage policy will typically be 350km per rental day but may be extended. Please find details in our Terms & conditions. In case of doubt please contact us.

Please note your account needs to be validated before the start date of the rental period. To validate

The car is usually checked within the next twobusiness hours (this could bemore during week-ends or at night). In the meantime the car is never touched nor moved and watched by security camera.

UFODRIVE offers the closest locations at the airport

UFODRIVE is the fastest, easiest car rental experience. Simply download the app, register, reserve your bar in <5 min, and unlock your car. New to Evs? Our technology will guide you throughout your journey or you can live chat with our team.

UFODRIVE will make you love renting a car.Our mission is to make car rental simple, easy, fast, convenient and very cool. Entirely using our smartphone UFODRIVE App, customers can experience an incredible electric ride with a Tesla or any other premium EV car from our 100% electric fleet. Using UFODRIVE technology, our customers avoid the usual delays and stress of car rental while driving cars of the future.

UFODRIVE is a 24/7 car rental service

It depends on the car. It would typically be between 300 and 400km.

When you are in our booking page

The app will guide you from Arrivals to the UFObay. Follow the instructions on your phone screen: "Find my car".

When you are in our booking page

Charging stops are easily planned by using the car's navigation system.

You will automatically receive an invoice via email a couple of days after your rental ends.

Please check your UFODRIVE application and you will be able to see the charging status of your car.

Please see how to change your rental here https://vimeo.com/522271566as well as the link of how-tovideoshttps://media.ufodrive.com/app-guideto learn the fundamentals of your car and the UFODRIVE app.

You can easily charge your car at thousands of charge points in the UK, US, & EU. For example, for Tesla, you can use the Tesla SuperCharger network for fast charging up to 80% Battery in 20mins! You can also use or use other public and private charging networks. Use the UFODRIVE APP to navigate to the best charging solution nearest you. Charging is simple and clearly explained in the in-car guide. You can find more specific information for each car on the fleet page.

During a rental, UFODRIVE 24/7 assistance can be found in the app, in the Help section, as chat or direct call. Our operators will redirect you to the roadside assistance if required.

You can do it directly from our App by clicking the 'Amend' button on an existing booking from the main dashboard.

The app is both available for both Android and Apple devices.

Yes

All cars can be charged at home using domestic sockets and on public charging stations or destination chargers.
The in-car guide contains all information needed on charging options.

Yes.

We are sorry but we don't have any 7-seater options available for the moment.

Yes

Yes! UFODRIVEprovides generous loyalty credits in additional to carbon savings credits with every rental. Just checkout your loyalty account via the APP after each rental.

No. They don't.

No

No

Yes

No

Yes

The car is locked/unlocked with a virtual key that is downloaded on the main driver's phone.

Unfortunately

Not yet. We are currently developing this option.

Yes

Unfortunately not a the moment except between Brussels Airport and City Center for a fee.

The answer is Yes. Our Irish clients can drive to the UK and all EU countries.

Yes

No

Yes

Any additional tolls and fees incured during your booking will be charged to your card on conclusion of your rental.

Yes.

No pets are allowed in the cars.