What is included in the daily price?

The daily price includes a free daily mileage allowance of 50mi (US) or 50km (EU & UK), liability protection with €2000 excess hold, keyless access and 24/7 pickup or dropoff, charging guidance, & 24/7 live chat with our customer support team. Extra mileage, enhanced insurance options, and additional drivers can be added for an additional cost.

Where do I book a car with UFODRIVE?

Go to our Booking' section or book a car via the UFODRIVE app.

When do I know that my booking is complete?

You will see a confirmation screen on your desktop or phone and an email notification when your booking has been confirmed.

What methods of payment are accepted?

We accept all major credit cards (Visa, Mastercard, etc). Credit cards are preferred but debit cards may be accepted depending on provider. The excess amount applicable to your rental must be available on your card at the start of the rental.

What's the registration process?

The registration process guides you via the app to upload copies of your ID document and driver license. This has to be completed before you can pick up your car.

What is the range of my car?

Range depends on the model selected. In general, our minimum range vehicles are 200 miles/320kms. Note also that this range will vary in relation to driving style and outside temperature

What is VAT?

VAT (or TVA) is the Value Added Tax required to be paid on all sorts of service and goods. It is included in the price of your rental.

What is the story of UFODRIVE?

Following another particularly poor customer experience at a major European Airport involving a long queue at the car rental booth, confusing insurance and extras options, pushy sales reps, a slow paper-based process and then trying to find the car, which wasn’t the model ordered, Aidan McClean decided there was going to be a better way! Read more on our about page.

What is the minimum driver age?

The minimum driver age depends on the country where the travel takes place. In most places, the minimum age is 26 years old.

What is the cancellation policy?

We offer free cancellation up to 48 hours before the rental begins. Cancellations or modifications less than 48 hours before your rental begins are not eligible for a refund. Bookings made within 48 hours of rental start time are not eligible for refund. There is a grace period for all bookings if canceled within 15 minutes of the booking being made.

What are the general terms & conditions of UFODRIVE car rental?

Please find the Terms & Conditions here.

What if I have an international Driver's license?

You must be eligible to drive in the country in which you are renting. Please research the local rules for international drivers licenses before making your booking or  contact us if you need additional help.

What happens after registration?

Your scanned documents will be verified and any missing documents will be requested from you by email. Once complete, your driver account will be validated and you'll be ready to drive

What are the different available electric cars?

Availability of EV types varies depending on the location. You can see our full fleet here.

What does the included insurance cover?

You will see what insurance options and the included coverage is available during your booking process. We offer options for everyone.

What does free refueling mean?

Recharging of your car is already included in the price and mileage amount selected.

Is there a way to reduce the insurance excess?

Yes, it's possible to reduce or remove the insurance excess by optiming into a higher protection plan. The options are clearly laid out in the booking process

Does my additional driver also have to meet the minimum age requirement?


How do I modify my reservation?

You can modify it directly from our app by clicking the 'Amend' button on an existing booking from the main dashboard.

Do you have a referral program? Can I refer a friend?

Yes, when you refer a friend from the app, your friend can get €30 off their first booking and you'll get €30 when they complete their first rental.

Do you have a loyalty program?

Yes, every customer will earn loyalty credits at the completion of a rental. These credits can be redeemed like cash on your next booking.

Do I need to create an account?

You can make a booking without creating an account. However, in order to drive one of our cars, you have to register for an account in the app and upload your license info.

Do I need to have the credit card I used to book with me when picking up the car?

Your credit card details are stored in the payment section of the app so it is not mandatory to have the physical card with you when starting the rental

Can the additional drivers unlock and lock the car with their phone?

By default at start of rental, the virtual key is downloaded to the phone of the main driver. Once rental has started additional drivers may also download the virtual key. Only one device at a time can have an active virtual key.

Can I use a debit card?

Credit cards are preferred but depending on provider, debit cards may also be accepted.

Can I add a second driver after I have picked up the car?

No, additional drivers must be added prior to starting the rental

Can I book outside of normal operating hours?

Yes, UFODRIVE is a 24/7 rental service. You can book and access your vehicle at any time via our app.