Booking

The daily price includes a free daily mileage allowance of 50mi (US) or 50km (EU & UK), liability protection with €2000 excess hold, keyless access and 24/7 pickup or dropoff, charging guidance, & 24/7 live chat with our customer support team. Extra mileage, enhanced insurance options, and additional drivers can be added for an additional cost.

Go to our Booking' section or book a car via the UFODRIVE app.

You will see a confirmation screen on your desktop or phone and an email notification when your booking has been confirmed.

We accept all major credit cards (Visa, Mastercard, etc). Credit cards are preferred but debit cards may be accepted depending on provider. The excess amount applicable to your rental must be available on your card at the start of the rental.

The registration process guides you via the app to upload copies of your ID document and driver license. This has to be completed before you can pick up your car.

Range depends on the model selected. In general, our minimum range vehicles are 200 miles/320kms. Note also that this range will vary in relation to driving style and outside temperature

VAT (or TVA) is the Value Added Tax required to be paid on all sorts of service and goods. It is included in the price of your rental.

Following another particularly poor customer experience at a major European Airport involving a long queue at the car rental booth, confusing insurance and extras options, pushy sales reps, a slow paper-based process and then trying to find the car, which wasn’t the model ordered, Aidan McClean decided there was going to be a better way! Read more on our about page.

The minimum driver age depends on the country where the travel takes place. In most places, the minimum age is 26 years old.

We offer free cancellation up to 48 hours before the rental begins. Cancellations or modifications less than 48 hours before your rental begins are not eligible for a refund. Bookings made within 48 hours of rental start time are not eligible for refund. There is a grace period for all bookings if canceled within 15 minutes of the booking being made.

Please find the Terms & Conditions here.

You must be eligible to drive in the country in which you are renting. Please research the local rules for international drivers licenses before making your booking or  contact us if you need additional help.

Your scanned documents will be verified and any missing documents will be requested from you by email. Once complete, your driver account will be validated and you'll be ready to drive

Availability of EV types varies depending on the location. You can see our full fleet here.

You will see what insurance options and the included coverage is available during your booking process. We offer options for everyone.

Recharging of your car is already included in the price and mileage amount selected. We recommend using Original Tesla Superchargers that are displayed in the vehicles infotainment screen. These are included in your rental, Third party chargers may not always be included in selected markets.

Yes, it's possible to reduce or remove the insurance excess by optiming into a higher protection plan. The options are clearly laid out in the booking process

Yes.

You can modify it directly from our app by clicking the 'Amend' button on an existing booking from the main dashboard.

Yes, when you refer a friend from the app, your friend can get €30 off their first booking and you'll get €30 when they complete their first rental.

Yes, every customer will earn loyalty credits at the completion of a rental. These credits can be redeemed like cash on your next booking.

You can make a booking without creating an account. However, in order to drive one of our cars, you have to register for an account in the app and upload your license info.

Your credit card details are stored in the payment section of the app so it is not mandatory to have the physical card with you when starting the rental

By default at start of rental, the virtual key is downloaded to the phone of the main driver. Once rental has started additional drivers may also download the virtual key. Only one device at a time can have an active virtual key.

Credit cards are preferred but depending on provider, debit cards may also be accepted.

No, additional drivers must be added prior to starting the rental

Yes, UFODRIVE is a 24/7 rental service. You can book and access your vehicle at any time via our app.