Yes. You can live chat our team at any time.
The car park address is registered as home address in your car. Follow the instructions on the app to find the way.
Smoking is forbidden in UFODRIVE cars.
Contact us on the chat on the app or booking@ufodrive.com. This functionality will soon be available in the app.
Legal and national speed limits and general traffic rules apply at all times. It is your obligation to drive carefully and observe all speed limits. Any speeding fines incurred plus an administration fee will be charged back to you.
You can exceed your mileage but you will not benefit from the 33% discount you normally get when purchasing them upfront. Additional mileage will be charged to your card at 0.3 per additional kilometer (respectively ~0.3 per additional mile for rentals taking place in the US and UK).
Unused additional mileage can be refunded provided there is more than 50% left.
The allowance shown on personalization and confirmation screen is for the whole rental period.
Your phone is your key. Youwill unlock the car using the UFODRIVE app. Just follow the instructions on the APP to lock and unlock the car.
The car user guide will help you to start the car if you have any questions.
Mileage is unlimited however a fair usage policy applies to prevent abuse. This fair usage policy will typically be 350km per rental day but may be extended. Please find details in our Terms & conditions. In case of doubt please contact us.
The app will guide you from Arrivals to the UFObay. Follow the instructions on your phone screen: "Find my car".
During a rental, UFODRIVE 24/7 assistance can be found in the app, in the Help section, as chat or direct call. Our operators will redirect you to the roadside assistance if required.
No. They don't.
Yes
Unfortunately not a the moment except between Brussels Airport and City Center for a fee.
Yes
The answer is Yes. Our Irish clients can drive to the UK and all EU countries.
Yes
Any additional tolls and fees incured during your booking will be charged to your card on conclusion of your rental.