UFODRIVE FAQ

How do I use UFODRIVE? UFODRIVE is the fastest, easiest car rental experience - radically better than the traditional operators. Simply download the app, reserve…

UFODRIVE is the fastest, easiest car rental experience - radically better than the traditional operators.

Simply download the app, reserve your car in 3 taps and use your phone to open the car.

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How is UFODRIVE different from conventional airport car rental companies? Please visit our '10 car rental painpoints UFODRIVE solves' page.

Please visit our '10 car rental painpoints UFODRIVE solves' page.

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What is the story of UFODRIVE? Read the story of businessmen who were fed up with conventional car rental and decided to reinvent a smart, fun…

Read the story of businessmen who were fed up with conventional car rental and decided to reinvent a smart, fun & completely new way to rent a car here.

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How far in advance do I need to make my reservation? UFODRIVE is a 24/7 car rental service, you can book your car at any time. Please allow some time to…

UFODRIVE is a 24/7 car rental service, you can book your car at any time. Please allow some time to get your account registered if it's your first booking with UFODRIVE.

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Can I book outside of normal operating hours? Yes, UFODRIVE operates 24/7.

Yes, UFODRIVE operates 24/7.

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How far in advance of my flight departure time should I drop-off the car at the UFObay? UFODRIVE offers the closest locations at the airport, just 2 minutes from security gate and checkin. No need to queue…

UFODRIVE offers the closest locations at the airport, just 2 minutes from security gate and checkin. No need to queue to hand back keys or settle your bill. Just close your rental contract on the app, lock the car and walk away.

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What methods of payment are accepted? We accept all common credit cards (Visa, Mastercard, American express, etc.). Please note prepaid cards are not accepted.

We accept all common credit cards (Visa, Mastercard, American express, etc.). Please note prepaid cards are not accepted.

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I made a mistake with my phone number or email address during the booking, what can I do? Please send us an email at booking@ufodrive.com and we will update it for you.

Please send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will update it for you.

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When do I know that my booking is complete? You will see a confirmation screen on your desktop or phone and an email notification when your booking has been…

You will see a confirmation screen on your desktop or phone and an email notification when your booking has been confirmed.

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Do I need to sign up & create a login? No, you just need your credit card number and phone number to book. Registration will be completed prior to car…

No, you just need your credit card number and phone number to book. Registration will be completed prior to car pick up.

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Do I need to have the credit card I used to book with me when picking up the car? No, you do not need to present your credit card again.

No, you do not need to present your credit card again.

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Can I rent an UFODRIVE car at one location and return it to another? Not yet. We are currently developing this option.

Not yet. We are currently developing this option.

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What are the general terms & conditions of UFODRIVE car rental? Please find the Terms & Conditions here.

Please find the Terms & Conditions here.

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How to book for a third party? On the booking page, please select "I am booking for someone else" instead of "I'm the driver".

On the booking page, please select "I am booking for someone else" instead of "I'm the driver".

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As a travel agent, how do I book with UFODRIVE for a client? We have an affiliated partner program, please contact us to be registered as an affiliated partner.

We have an affiliated partner program, please contact us to be registered as an affiliated partner.

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As a hotel, how do I book with UFODRIVE for a client? We have an affiliated partner program, please contact us to be registered as an affiliated partner.

We have an affiliated partner program, please contact us to be registered as an affiliated partner.

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Do you have a loyalty program? Yes! UFODRIVE provides generous loyalty credits in additional to carbon savings credits with every rental. Just checkout your loyalty account…

Yes! UFODRIVE provides generous loyalty credits in additional to carbon savings credits with every rental. Just checkout your loyalty account via the APP after each rental.

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Do you have a referral program? Can I refer a friend? Yes, in your app profile you can find your referral code which you can share directly with your friends via…

Yes, in your app profile you can find your referral code which you can share directly with your friends via email or social media.

Find out more on the UFODRIVE referral programme page.

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How do I retrieve my receipt from a past rental? How do I get an invoice? You will automatically receive an invoice via email a couple of days after your rental ends.