DRIVING

How to retrieve my car at the airport?

Detailed instructions will be provided in the app. You can also consult the details of each locations here to get…

Detailed instructions will be provided in the app. You can also consult the details of each locations here to get more information now.

 

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How do I use the app to retrieve and unlock the car? What happens?

The app will guide you from Arrivals to the UFObay. Follow the instructions on your phone screen: "Find my car".

The app will guide you from Arrivals to the UFObay. Follow the instructions on your phone screen: "Find my car".

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Will someone assist me if I need help?

Yes, UFODRIVE is a 24/7 service. We are accessible by phone during a rental or by chat through the app…

Yes, UFODRIVE is a 24/7 service. We are accessible by phone during a rental or by chat through the app or our website.

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Do I need to inspect the car at the start of my rental?

Yes, the app will guide you through the process.

Yes, the app will guide you through the process.

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How will I unlock the car?

Your phone is your key. You will unlock the car using the UFODRIVE app. Just follow the instructions on the…

Your phone is your key. You will unlock the car using the UFODRIVE app. Just follow the instructions on the APP to lock and unlock the car.

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How do I contact UFODRIVE roadside assistance?

During a rental, UFODRIVE 24/7 assistance can be found in the app, in the Help section, as chat or direct…

During a rental, UFODRIVE 24/7 assistance can be found in the app, in the Help section, as chat or direct call. Our operators will redirect you to the roadside assistance if required.

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Where do I return my car?

The car park address is registered as home address in your car. Follow the instructions on the app to find…

The car park address is registered as home address in your car. Follow the instructions on the app to find the way.

Once back at the UFOBAY simply follow the APP process to close your rental.

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What happens if I exceed the national speed limits?

National speed limits and general traffic rules apply at all times. It is your obligation to drive carefully and observe…

National speed limits and general traffic rules apply at all times. It is your obligation to drive carefully and observe all speed limits. Any speeding fines incurred plus an administration fee will be charged back to you.

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If I get a fine, how does it work?

The national authorities will contact you directly.

The national authorities will contact you directly.

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What's the smoking policy of UFODRIVE?

Smoking is forbidden in UFODRIVE cars.

Smoking is forbidden in UFODRIVE cars.

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Yes, absolutely.

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Are UFODRIVE cars accepted in the 'LEZ' (low emission zone) of Brussels?

Yes, all our cars are electric and therefore 0 emissions. As a consequence they are authorised in Brussels low emission…

Yes, all our cars are electric and therefore 0 emissions. As a consequence they are authorised in Brussels low emission zone.

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Is the second driver allowed to be under the age of 26 if the first driver is above the age of 26?

No, that is not possible. For insurance reasons every driver must have the minimum age required to drive the car.…

No, that is not possible. For insurance reasons every driver must have the minimum age required to drive the car.

Please note age limitation is different depending on the car and the location where the rental takes place. The minimum age will be displayed during the booking process.

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No. They don't. 

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Can the additional drivers unlock and lock the car with their phone?

The car is locked/unlocked with a virtual key that is downloaded on the main driver's phone. Just like a real…

The car is locked/unlocked with a virtual key that is downloaded on the main driver's phone. 

Just like a real key, this virtual key can be used by only one person at a time.

Additional drivers can of course request the virtual key to be transferred to their phone at any time.

Please note that, while it is not necessary to have internet to connect to the car, it is required to request the transfer of the virtual key to your phone.

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What happens if I exceed the mileage / kilometers booked with the car?

Additional mileage will be charged at €0.3 per additional kilometer (respectively £0.3 per additional mile for rentals taking place in…

Additional mileage will be charged at €0.3 per additional kilometer (respectively £0.3 per additional mile for rentals taking place in the UK).

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Is the mileage allowance per day or per rental period

The allowance shown on personalization and confirmation screen is for the whole rental period.

The allowance shown on personalization and confirmation screen is for the whole rental period.

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