We are obliged by our UK insurance provider to have a copy of a recent utility bill (less than 3 months old) on file for all UK rentals in order to start your rental.

Due to insurance reasons it can vary from 18 to 30 years old depending on the car model and the location. The correct requirement is displayed on confirmation page of the booking process. If you're unsure you can contact customer support by chat.

Unfortunately, not for the moment.

Yes it is. There is an excess than can be further reduced for a small per day fee should you wish to do so.

It can be done later as long as it is before the contract is signed. Please note his account will have to be validated as well.

Yes. In that case it will be charged on your credit card. But you will not benefit from the 33% discount you normally get when purchasing them upfront.

All additional drivers will see the booking on their app if they are properly registered, their account validated and within age limits to drive the car. If they don't see it, please contact support.

Please note only the main driver can sign the contract and start the rental.

No, as the additional drivers are mentioned in the contract you sign at the start of the rental.

Unused additional mileage can be refunded provided there is more than 50% left.

Yes, debit cards are accepted.

It is possible to cancel a booking at any time under the following conditions:

• Booking cancellation during the period comprised within the fifth day and the day preceding the beginning of the rental, excluding the last day: 20% refund per day (e.g. booking cancellation four days before will result in 20% x 4 = 80% refund)
• Booking cancellation less than 24 hours before the beginning of the rental: no refund

The car is usually checked within the next two business hours (this could be more during week-ends or at night). In the meantime the car is never touched nor moved and watched by security camera.

You can do it directly from our App by clicking the 'Amend' button on an existing booking from the main dashboard.

If you would like to re-insure the excess and reduce your potential liability in case of accidental damage to zero, you can do so by choosing the related option in the 'personalization' step of the booking. Please note that conditions apply

Please find here our privacy policy.

Your scanned documents will be verified and your rental will be finalised.

Please note your account needs to be validated before the start date of the rental period. To validate, please enter your mobile phone number (including international dialing code). You will receive a validation code via SMS to your phone. You will then be guided through the steps required to upload copies of your ID and Driver license.

The registration process guides you via the app to upload copies of your ID document and driver license. This has to be completed before you can pick up your car.

When you are in our booking page, enter your code on the voucher field.

When you are in our booking page, enter your code on the voucher field.