I am 27 and I'm looking to book a car. On further inspection it states that I need to be 30 to book the car. Can someone please clarify this for me? Open
Due to insurance reasons it can vary from 18 to 30 years old depending on the car model and the location. The correct requirement is displayed on confirmation page of the booking process. If you're unsure you can contact customer support by chat.
I want to book a car for my boyfriend and I. It will be a surprise for him. Can I add an additional driver the day of driving or must it be done when booking the car? Thanks. Open
What happen if we use more mileage than we already purchased? Can we pay the additional charges upon returning the car? Open
All additional drivers will see the booking on their app if they are properly registered, their account validated and within age limits to drive the car. If they don't see it, please contact support.
Please note only the main driver can sign the contract and start the rental.
It is possible to cancel a booking at any time under the following conditions:
- Booking cancellation during the period comprised within the fifth day and the day preceding the beginning of the rental, excluding the last day: 20% refund per day (e.g. booking cancellation four days before will result in 20% x 4 = 80% refund)
- Booking cancellation less than 24 hours before the beginning of the rental: no refund
If you would like to re-insure the excess and reduce your potential liability in case of accidental damage to zero, you can do so by choosing the related option in the 'personalization' step of the booking. Please note that conditions apply
Please note your account needs to be validated before the start date of the rental period. To validate, please enter your mobile phone number (including international dialing code). You will receive a validation code via SMS to your phone. You will then be guided through the steps required to upload copies of your ID and Driver license.