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Privacy Policy

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UFODRIVE

PRIVACY NOTICE

This is the privacy notice (“Privacy Note”) for UFODRIVE, S.A. and UFODRIVE, LLC (“UFODRIVE” “we,” “us,” or “our”). This Privacy Notice covers the Personal Information we collect, use and disclose through your use of our websites, mobile applications (“Apps”), products and services, either online or offline (collectively, “Services”).

If we make changes to this Privacy Notice, we will post the changes here. If we make a change that significantly affects your rights, we will notify you by way of a prominent posting on our websites and in our Apps, prior to the change becoming effective. If you have an account with us, we may also notify you about material changes to this Privacy Notice by e-mail (sent to the e-mail address provided in your account), through our Apps, or as otherwise required or permitted by law. Any changes to this Privacy Notice will become effective upon posting of the revised Privacy Notice. Use of our websites, Apps, products and services following the posting of a new Privacy Notice constitutes your acceptance of the revised Privacy Notice then in effect. As such, we encourage you to review this site from time to time for the latest information on our privacy practices. In some cases, we may provide additional disclosures or privacy notices specific to certain products, services, or programs. Those additional terms supplement, and are to be read in conjunction with, this Privacy Notice.

BY USING ANY OF OUR WEBSITES, APPS, PRODUCTS OR SERVICES, YOU UNDERSTAND AND ACKNOWLEDGE THAT WE WILL COLLECT AND USE YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY NOTICE. 

INFORMATION WE COLLECT AND HOW WE USE IT

The principal purposes for which we collect and store your personal and financial information are to process your rental, allow you to reserve and use our vehicles, authorize payment, bill you, respond to your inquiries, improve and communicate with you about our products and services and maintain your account with us.

Personal Information. Some of the information we collect can personally identify you (“Personal Information”), including, for example, your name and contact information, birthdate, government identification, payment information, payment arrangements, insurance arrangements, and information related to your rentals or use of products or services we provide or enable. For example, when you make a reservation, we collect your Personal Information such as: your name and contact information; birthdate; driver license and other appropriate government identification; payment information, including credit or debit card information; and other information that may be necessary to rent you a vehicle, provide you with services, contact you about these services or verify your identity. When you download, visit or use our websites or Apps or interact with us using e-mail, texts or other forms of electronic communication, we may we use cookies, pixel tags, beacons, scripts and similar technologies to automatically collect certain information, including, for example, your IP addresses, MAC addresses, device identifier, browser type, Internet service provider (“ISP”), location, how you interact with our websites and/or Apps, referral/exit sites, operating system, date/time stamp, and clickstream data.

Vehicle Data. Our rental vehicles are equipped with features, telematics systems, on-board devices, or built-in services and technologies that are capable of collecting data about the vehicle and its use, including, for example, the vehicle’s condition, damage and accident events and records, performance, operation and diagnostic data, information on mileage, acceleration, braking, speed, fuel consumption, fuel level, tire pressure, odometer, location and direction, and other vehicle-related information (collectively, “Vehicle Data”). Typically, this information is associated with the vehicle only and maintained as Non-Personal Information, as described in the Non-Personal Information section below. If we link this information to you, we will treat it as Personal Information.

Non-Personal Information. We may also collect or transform information so that it is maintained in a form that is not linked to a particular individual, such as vehicle information that is not connected to a passenger or other aggregated, de-identified or anonymized information (“Non-Personal Information”). This Privacy Notice does not apply to Non-Personal Information, which we collect, use and disclose for a variety of purposes. However, any Non-Personal Information that is linked to or combined with Personal Information will be treated as Personal Information subject to this Privacy Notice.

Mobile Application Authentication. Some of our mobile applications require you to log in to access your account or interact with your vehicle. We may provide you the ability to log in or authenticate yourself using facial, fingerprint or other biometric recognition technology available through your mobile device. If you choose to utilize these login features, information about your facial geometry, your fingerprint or other biometric information will be collected by your mobile device for authentication purposes. We do not store or have access to this biometric information. Instead, your mobile device will perform the biometric authentication process and only let us know whether the authentication was successful. If the authentication was successful, you will be able to access the applicable mobile application or feature without separately providing your credentials.

HOW PERSONAL INFORMATION IS USED

We use your Personal Information to:

  • provide you with our websites, Apps, products and Services;
  • provide you with additional services or functionalities (for example, to facilitate contactless rentals, to provide remote lock/unlock, to remote disable engine, and to automatically receive the vehicle location, odometer, energy level and other information in connection with your rental);
  • administer your rental, manage your rental records and to calculate your fees (for example, to automatically record the start of your rental, any exchange or upgrades, and the fuel or mileage usage and charges);
  • communicate information regarding your reservation or rental. These communications are transactional or service related and will be sent via email, text, push notification or phone calls;
  • diagnose problems, analyze trends, and assess our performances;
  • provide roadside assistance;
  • provide you with discounts;
  • improve our operations and services;
  • better understand our customers’ preferences;
  • better understand how our vehicles are being used;
  • tailor our services, promotions and offers to our customers;
  • research and develop new products and services;
  • maintain our fleet;
  • recover lost, stolen or towed rental vehicles;
  • interact with you in person, through our services or on third-party platforms (such as social media sites);
  • provide you with, and improve, relevant marketing or offers from us and our partners, and to inform our advertising and marketing campaigns;
  • run our contests, sweepstakes or promotions;
  • enable third-party vehicle applications and services;
  • improve road safety and reduce traffic;
  • respond to legally binding requests from law enforcement, regulatory authorities or other third parties;
  • ensure the security of our or another’s premises, property or other assets;
  • defend, protect or enforce our rights or applicable terms of service;
  • prevent fraud or the recurrence of fraud;
  • assist in the event of an emergency; and
  • comply with applicable law.

We use cookies, pixel tags, beacons, scripts and similar technologies to adjust and optimize our content to your preferences, to provide you with useful functionalities, to remember your previous rentals and your travel preferences, to help us make our website, Apps, products and services more convenient and efficient, to improve our Services, to help us analyze usage trends and patterns, and to tailor online advertisements by us and our partners to you.

We may use third party platforms to help us promote interest-based advertisements to you or to offer integration with third-party services. These providers use cookies or similar tracking technologies to collect information about your use of our websites, including our mobile apps, over time so that they may deliver the integrated services or play or display ads on our services, on other websites, apps or services you may use, and on other devices you may use. We may share a common account identifier (such as a hashed email address or user ID) with our third-party advertising partners to help identify you across devices. We and our third-party partners use this information to facilitate integrated services or to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research. You have options when it comes to cookies and other web tracking tools.

You can set your browser or device to refuse all cookies or to indicate when a cookie is being sent. However, some features or services may not function properly without cookies. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Our websites do not currently change the way they operate based upon detection of a Do Not Track or similar signal. As the internet and other e-commerce channels continue to develop, we may deploy and utilize different types of technologies to collect data regarding your visit or usage.

Data Retention

We may retain your information for as long as you have an account with us, as needed to provide you our Services, or as otherwise necessary for the processing purpose(s) for which the information was originally collected and any other legitimate business purpose, including, for legal, archival, accounting, and/or audit purposes. If you close your account or request we provide you our Services, we may retain your information because we have a legal, auditing or account obligations or it is in our archive system and cannot be separated from other information.

HOW INFORMATION IS SHARED

To facilitate the uses of Personal Information identified in this Privacy Notice, we may share your Personal Information with a variety of third parties, including our service partners and business partners.

We may share your Personal Information with our third-party service providers and partners to help us with our marketing and promotional projects, such as managing our social media pages, running contests, sweepstakes and other promotions, or to comply with your directions or any additional consent you have provided us.

We may share website usage information, including searches, transaction and profile information (but not your name) with our partners for the purpose of making the online advertisements on our websites and other websites that display our advertisements more relevant.

We may share your Personal Information with law enforcement and regulatory authorities or other third parties as required or permitted by law, including for the purpose of:

  • responding to a subpoena, court order or other legal processes;
  • defending, protecting or enforcing our rights;
  • assisting in the event of an emergency; and
  • complying with applicable law.

We may also share Personal Information with third parties in the event of an actual or potential merger or acquisition, consolidation, change in control, transfer of assets, bankruptcy, reorganization, or liquidation. To the extent that local laws require it, we will provide you notice on our websites or via e-mail of our intent to transfer Personal Information to a third party for this purpose.

Personal Location Information.

We only share information about your location with:

  • our third-party service providers to help provide our services or third-party services you have requested;
  • third-parties for whom you have provided consent, including, for example, with partners who provide location-based marketing; or
  • law enforcement and regulatory authorities or other third parties as required or permitted by law, including for the purpose of:
  • responding to a subpoena, court order or other legal processes;
  • defending, protecting or enforcing our rights;
  • to locate an overdue or suspected stolen or lost vehicle
  • assisting in the event of an emergency; and
  • complying with applicable law.

HOW INFORMATION IS PROTECTED

The security of Personal Information is important to us. We take reasonable steps designed to protect Personal Information from unauthorized use, access, disclosure, alteration, destruction or loss. You are responsible for keeping your account safe. Do not share your passcode, account and pin numbers with anyone. Please be mindful that hackers and scammers may impersonate us or our website. If you suspect an unauthorized use or security breach of your information, you must notify us as soon as possible. We are not responsible or liable for any loss or damage if your account passcode, account numbers and pin numbers are stolen or used inappropriately.

CHILDREN’S PRIVACY

Our websites, Apps, products, and services are not for children under the age of 13. We do not knowingly collect Personal Information from children. If you think we have received Personal Information from children under the age of 13, please contact us immediately.

GEOGRAPHIC LOCATIONS

We may store your Personal Information in the United States, United Kingdom and/or Europe. If your information is stored outside of the United States, we will take reasonable steps designed to ensure your information is treated and protected no less securely than it is in the United States. This Privacy Notice is intended to be governed by the laws of the State of Delaware and meet the laws and requirements of the United States, which may not necessarily be consistent with the laws and regulations of the country where you live.

CONTACT US

If you have questions about our handling of Personal Information, you may write to us at This email address is being protected from spambots. You need JavaScript enabled to view it..

California Privacy Notice

Last Updated: July 19, 2022

Scope of Disclosures

This California Privacy Notice (the “CA Disclosures”) supplements the information contained in our Privacy Notice and applies solely to individual residents of the State of California ("consumers" or "you").

These CA Disclosures describe how we collect, use, disclose, and otherwise process Personal Information of individual residents of the State of California, either online or offline, within the scope of the California Consumer Privacy Act of 2018 (CCPA). Unless otherwise expressly stated, all terms in these CA Disclosures have the same meaning as defined in our Privacy Notice or as otherwise defined the CCPA.

Personal Information Disclosures

For purposes of these CA Disclosures only, we use the term “Personal Information” to mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

For the purposes of these Disclosures, Personal Information does not include:

  • Publicly available information from government records.
  • Information maintained in a form that is not linked to a particular individual, such as de-identified, aggregated or anonymized information.
  • Information excluded from the CCPA's scope, such as:
    • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.
  • Information relating to our job applicants, employees, contractors and other personnel of UFODRIVE, which is not governed by these CA Disclosures.

 

Collection and Use of Personal Information

 

We collect various categories of Personal Information in connection with our Services. Please review “Information We Collect And How We Use Them” section of the Privacy Notice to learn more about the Personal Information we collect.

In the last 12 months, we have collected the following categories of Personal Information:

 

Category of Personal Information Collected

Categories of Sources

Identifiers, such as your name, address, phone number, email address, date of birth, passport or other government identification information, driver’s license information, account information, membership or program ID, or other similar identifiers.

· Directly from you

· Our business partners and affiliates

· Third parties you direct to share information with us

· Information providers

   

California Customer Records (Cal. Civ. Code § 1798.80(e)), such as driver’s license number, fraudulent activity flags, insurance provider and coverage information, health information, passport number, debit card information, credit card information, bank account information or other payment or financial information.

· Directly from you

· Our business partners and affiliates (including security providers)

· Third parties you direct to share information with us

   

Protected Classification Characteristics, such as age, gender, and relevant disability information for providing adaptive driving devices.

· Directly from you

· Third parties you direct to share information with us

   

Commercial Information, such as information about whether you are part of a corporate or rewards program, products or services purchased or considered and your use of our services, including reservation details.

· Directly from you

· Third parties you direct to share information with us

   

Biometric Information, such as facial geometry used for identity verification purposes.

· Directly from you 

   

Internet/Network Information, such as device information, log, and analytics data.

· Your browser or device

   

Geolocation Data, such as information about your physical location collected from geolocation features on your device or UFODRIVE vehicle, including your IP address and GPS (e.g. latitude and/or longitude).

· Your browser or device

· Your UFODRIVE vehicle

   

Sensory Information, such as pictures and videos you provide us or we record in connection with our services or the surveillance of our premises, and audio recordings of phone calls between you and us, where permitted by law.

· Directly from you

   

Professional/Employment Information, including the business or organization you are associated with and, where applicable, your title with that business or organization and information relating to your role with the business or organization.

· Directly from you

· Third parties you direct to share information with us

   

Other Personal Information, such as your travel or flight information, your driving records, claim information, driver behavior information and additional information you provide to us directly or through a third-party service, including messages you send us through our services or make available to us on social media.

· Directly from you

· Our business partners and affiliates

· Third parties you direct to share information with us

· Your UFODRIVE vehicle

   

Inferences, including information generated from your use of our websites and your driving, vehicle and rental history reflecting your preferences.

· Your browser or device

· Generated or derived from the Personal Information described above

 

Purposes for Collecting Personal Information

We collect, use or disclose Personal Information about you for one or more of the following purposes:

  • To fulfill or meet the reason you provided the information, such as to create your account, process your transaction or respond to your inquiry.
  • To communicate with you, including via email, text message, push notification, social media and/or telephone calls.
  • To improve road safety and reduce traffic.
  • To operate, maintain, and provide to you the features and functionality of the services.
  • To verify your identity and confirm the authenticity of your identity documents.
  • To market to you, including through email, direct mail, phone or text message, and to run our contests, sweepstakes or promotions.
  • To personalize your experience and to deliver custom content and product and service offerings relevant to your interests, including targeted offers and ads through our websites, Apps, third-party sites, or on other devices you may use.
  • To recognize you and remember your information when you return to our websites and services.
  • To help maintain the safety, security, and integrity of our property and services, including UFODRIVE vehicles, technology assets, and business.
  • For testing, training, research, analysis, and product development, including to develop and improve our services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • To ensure the security of our or another’s premises, property or other assets.
  • To defend, protect or enforce our rights or applicable terms of service.
  • To prevent fraud or the recurrence of fraud.
  • To assist in the event of an emergency.
  • To evaluate, negotiate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of UFODRIVE’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by UFODRIVE about consumers is among the assets transferred or is otherwise relevant to the evaluation, negotiation or conduct of the transaction.
  • To comply with applicable law.

 

Disclosure of Personal Information

As described in our Privacy Notice, we share Personal Information with third parties for business purposes. We do not sell your Personal Information to any third parties for marketing or other uses.

We disclose your Personal Information to the following categories of third parties:

  • Our service providers: We engage a number of third-party service providers that perform business or operational services for us or on our behalf, such as website hosting, infrastructure provisioning, IT services, customer service, email delivery services, marketing and advertising services, and other similar services, subject to contractual terms restricting the collection, use and disclosure of your Personal Information for any other commercial purpose.
  • Third parties at your request. We share your Personal Information with third parties with your consent or at your direction, including where necessary to validate your eligibility for a discount as a member of a third-party partner.
  • Businesses as needed to provide services.We may share Personal Information with third parties you engage with through or to provide our Services, or as needed to fulfil your request or transaction, including, for example, payment processing services or third-party travel booking services.
  • Security providers. We may share your Personal Information with third-party security providers, for example, to detect, prevent, or otherwise address actual or suspected fraud, harassment, security or technical issues, violations of any law, rule, regulation or the policies of UFODRIVE.
  • Business partners. We may disclose Personal Information to third parties with whom we partner to perform joint promotional activities or co-branded services, and such disclosure is necessary to fulfil your request or application.
  • Ad networks and advertising partners. We work with third party Ad Networks and Advertising Partners to deliver advertising and personalized content to you on our services, on other sites and services you may use, and across other devices you may use. These parties may collect information directly from your browser or device when you visit our Services through cookies or other tracking technologies. This information is used to provide and inform targeted advertising, as well as to provide advertising-related services such as reporting, attribution, analytics and market research.
  • Analytics providers. We work with third party analytics providers to better understand the demographics of our users and visitors, and to personalize, enhance and improve our services.
  • Social networks. We may disclose Personal Information, such as a unique identifier, hashed email address, or information automatically collected through tracking technologies, to social networks for the purpose of displaying personalized advertising and content on those social networks;
  • Law enforcement and third parties pursuant to legal request. From time to time, we may disclose Personal Information as reasonably necessary to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • Third parties in the context of a corporate transaction. We may disclose Personal Information as reasonably necessary to evaluate, negotiate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of UFODRIVE’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by UFODRIVE about consumers is among the assets transferred or is otherwise relevant to the evaluation, negotiation or conduct of the transaction.

 

In the previous 12 months, we have disclosed all of the categories of Personal Information we collect, explained in the table above, to third parties for a business purpose.

Additionally, as is common practice among companies that operate online, we do allow certain advertising networks, social media companies and other third-party businesses to collect and disclose your Personal Information directly from your browser or device through cookies and related technologies when you visit or interact with our Sites, use our apps or otherwise engage with us online. Please see the Third-Party Tracking and Online Advertising section below for more information about how third parties use cookies and related technologies to collect information automatically on our Sites and other online services, and the choices you may have in relation to those practices.

 

Your California Privacy Rights

As a California resident, you may be able to exercise the following rights in relation to the Personal Information about you that we have collected (subject to certain limitations at law):

  

 
 

The Right to Know

You have the right to request any or all of the following information relating to your Personal Information we have collected and disclosed in the last 12 months, upon verification of your identity:

· The specific pieces of Personal Information we have collected about you;

· The categories of Personal Information we have collected about you;

· The categories of sources of the Personal Information;

· The categories of Personal Information that we have disclosed to third parties for a business purpose, and the categories of recipients to whom this information was disclosed;

· The categories of Personal Information we have sold and the categories of third parties to whom the information was sold, if applicable; and

· The business or commercial purposes for collecting or selling the Personal Information, if applicable.

 

 

The Right to Request Deletion

You have the right to request the deletion of Personal Information we have collected from you, subject to certain exceptions.

 

 

The Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising these rights.

However, please note that if the exercise of these rights limits our ability to process Personal Information (such as in the case of a deletion request), we may no longer be able to provide you our products and services or engage with you in the same manner.

 

“Shine the Light”

 

 

 

How to Exercise Your California Consumer Rights Please note, when you submit a request to us, that request will only be processed with respect to the UFODRIVE brand to which you have submitted such request. To exercise your Right to Know and/or your Right to Deletion, please submit a request by:

 

  • Emailing UFODrive at This email address is being protected from spambots. You need JavaScript enabled to view it.
 
 

We will need to verify your identity before processing your request, which may require us to request additional Personal Information from you. We will only use Personal Information provided in connection with a Consumer Rights Request to review and comply with the request. In certain circumstances, we may decline a request to exercise the rights described above, particularly where we are unable to verify your identity, if the rights of another individual might be violated or as otherwise permitted by law. If we are unable to comply with all or a portion of your request, we will explain the reasons for declining to comply with the request.

 

Third-Party Tracking and Online Advertising

We utilize third-party partners to engage in online advertising. These ad networks, social media companies and other third-party businesses collect your Personal Information directly from your browser or device through cookies or similar tracking technology when you visit or interact with our website, use our apps or otherwise engage with us online. These third parties use your Personal Information to serve relevant ads on our websites, on other websites or mobile apps, or on other devices you may use, or to personalize content and perform other advertising-related services such as reporting, attribution, analytics and market research. These third-party businesses may use such information for their own purposes in accordance with their own privacy statements. Please see our Privacy Notice for more information about how third parties use cookies and related technologies to collect information automatically on our websites and other online services, and the choices you may have in relation to those practices. 

 

California’s “Shine the Light” Law

We do not provide your Personal Information to third parties for their direct marketing purposes, as described in California’s "Shine the Light" law (Civil Code Section §1798.83).

 

Authorized Agent

In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf where (i) you provide sufficient evidence to show that the requestor is an authorized agent with written permission to act on your behalf and (ii) you successfully verify your own identity with us.

 

Updates to These CA Disclosures

We will update these CA Disclosures from time to time. When we make changes to these CA Disclosures, we will change the "Last Updated" date at the beginning of these Disclosures. All changes shall be effective from the date of publication unless otherwise provided in the notification.

Rental General Terms and Conditions

Effective date: 07/28/2022

General Provisions and Definitions

    1. These Rental Terms and Conditions govern the electric mobility service and vehicle rental provided by UFODRIVE to Renter under the Rental Agreement. All capitalized terms used in these Rental Terms and Conditions and not defined herein shall have the meaning set forth in the Rental Agreement.
    2. For each rental, a separate Rental Agreement will be signed at the start of the Rental Period.
    3. If a provision or a part of a provision in the Rental Agreement is null or void or for whatever reason not valid, the other provisions and the valid part of the provision shall remain valid. The parties shall agree to a provision or a new part of the provision closest to the intention or result of the invalid provision.
    4. If the Renter is a corporation, limited liability company or another legal body, the person signing the Rental Agreement on behalf of such corporation, limited liability company or legal body must be duly authorized by the corporation, limited liability company or legal body, as the case may be, to do so.

Service Description

    1. UFODRIVE will provide to the Renter the electric vehicle (the “Vehicle”) specified in the Rental Agreement subject to the terms and conditions set forth in the Rental Agreement.
    2. Picking up and returning the Vehicle can be completed in one of two ways:
      1. Self-service method: the Renter will be able to pick up, use and return the Vehicle without physical interaction with one of UFODRIVE’s agents. To use this method, Renter will require access to and use a mobile phone capable of running UFODRIVE mobile phone customer application; or
      2. Vehicle delivery method: the Renter will pick up and return the Vehicle by interacting physically with one of UFODRIVE’s agents.
    3. In the event that the Vehicle requested by Renter is booked or unavailable due to unforeseen circumstances, UFODRIVE will take all reasonable measures to propose an alternative vehicle to the Renter. In such case, the Renter may either accept the alternative vehicle or terminate the Rental Agreement and get a refund from UFODRIVE of any prepaid fees relating to the unused portion of the rental.

Authorized Drivers of the Vehicle

    1. Only the Authorized Drivers are permitted to drive the Vehicle.
    2. The Renter acknowledges and confirms that he/she will not permit anyone to drive the Vehicle:
      1. who is not authorized by the Renter and is not registered in the Rental Agreement as an Authorized Driver;
      2. who does not meet the minimum requirements of UFODRIVE and any applicable state or federal law regarding operation of a motor vehicle, including driver’s age, validity of driving license and/or any other minimum requirements; and
      3. who is under the influence of alcohol, narcotics or any other substances or conditions that can impair the driver’s ability to drive the Vehicle safely.
    3. The Renter is responsible any damage caused by its Authorized Drivers to the Vehicle or to any other person or property as a result of the use of the Vehicle by its Authorized Drivers.

Booking and Charges

    1. The amount specified on the booking confirmation screen includes the Rental Fee, the initial charge of the Vehicle battery (see Charging section), insurance (see Insurance section), roadside assistance and normal cleaning of the Vehicle. The Vehicle is booked as soon as the payment is made by Renter to UFODRIVE.
    2. Included mileage (which also includes free recharging) is indicated in the Rental Agreement. Distances in excess of the included mileage will be charged at a rate of $0.25 per mile (this includes the electricity recharge).
    3. The Renter agrees that all the invoices will be sent electronically. UFODRIVE’s standard procedure is to produce a single invoice for each booking. UFODRIVE may also issue a monthly invoicing of all bookings which are made by the same Renter during any given month upon the written request of the Renter.
    4. UFODRIVE is authorized to charge for cleaning services, which will be detailed in the invoice, when the condition of the Vehicle upon return is dirty beyond what normal usage would have caused and demonstrates an excessive lack of care by the Renter. This may include damage caused by smoking in the Vehicle, spilling liquids or other substances inside the Vehicle, and excessive dirt on or in the Vehicle.
    5. If the Vehicle is damaged during the Rental Period, the Renter expressly authorizes UFODRIVE to collect on Renter’s credit card the amount required to perform any necessary repairs plus $100 per day for the number of days the Vehicle is not available for renting out as a consequence of such damage, this amount being limited at the maximum to the insurance excess amount, if applicable, as specified in the Insurance Section below. An invoice will be provided that contains the details of the calculation of any amount charged by UFODRIVE to Renter pursuant to this Section 4.5.
    6. Renter also gives UFODRIVE the express authorization to charge their credit card for any additional costs caused by Renter’s or any Authorized Driver’s improper behavior or breach of this Rental Agreement, including but not limited to:
      1. Fines or tolls;
      2. Penalties for late return of the Vehicle under the conditions described in the Return section;
      3. Exceptional cleaning due to abnormal or unauthorized usage of the Vehicle; and/or
      4. Missing accessories such as charging cables and key fobs.
      The Renter understands and accepts that these potential additional charges are expressly excluded from insurance coverages.
    7. If Renter does not pay all amounts due to UFODRIVE under the Rental Agreement upon demand, including all charges, fees, expenses, fines, penalties, and all matters associated with the rental of the Vehicle including, without limitation, payment for loss of or damage to the car, rental charges, parking, red light and traffic fines and penalties, toll charges, towing, storage and impoundment fees, UFODRIVE will take the following actions: a) Renter agrees to pay a late charge of 1 & 1/2% per month on the past due balance or the highest rate permitted by applicable law, whichever is less (collectively, “Charges”). b) Renter agrees to also pay for any costs that UFODRIVE incurs in seeking to collect such Charges including, without limitation, court costs and attorney’s fees in addition to any administrative fees, cost of recovery, insufficient funds fees and collection fees (collectively, “Costs”). If the law permits, Renter authorizes UFODRIVE and its collection agent, to contact Renter, at Renter’s place of business about the payment of any past due Charges or Costs. Renter also agrees that UFODRIVE or its collection agent(s) may access the personal information that Renter or its Authorized Drivers provided to UFODRIVE in any effort to collect any Charges or Costs under this section and may use the address provided by Renter on the Rental Contract, or in any customer profile, as the place to send any demands or collection notices. c) In the event that Renter presented a credit card or debit card for payment, Renter understands that UFODRIVE may report such deficiency to an appropriate credit reporting agency and Renter also authorizes UFODRIVE to share that credit and debit card information with third party collection agents and further authorize UFODRIVE or its collection agents to charge any amounts due to UFODRIVE including, but not limited to, the Charges and Costs referenced above, to that credit or debit card.
    8. UFODRIVE reserves the right to terminate this Rental Agreement at any time if UFODRIVE reasonably believes that Renter is unable to cover any costs or fees set forth in this Rental Agreement.

Account Validation

    1. When the Renter and/or any of the Authorized Drivers are using the service for the first time, their identity must be verified by UFODRIVE. For that purpose, the Renter is required to provide their phone number, email and home address and a valid driver’s license for all of its Authorized Drivers.
    2. UFODRIVE will validate the Renter’s account within twenty-four (24) hours. In the event the identity of the Renter and/or the Authorized Drivers may not be verified or any of the requirements specified in the Usage Restrictions section is not met, UFODRIVE is entitled to cancel the booking under the following conditions:
      1. If all the required documentation and information have been provided by the Renter within the twenty-four (24) hours immediately following the booking confirmation, UFODRIVE will fully refund the Renter.
      2. Otherwise, the terms of the standard cancellation policy (see Cancellation Policy section) will apply.

Usage Restrictions

    1. The Vehicle must be used on public roads only and in full compliance with all traffic rules and more generally, with all legal and regulatory provisions. In any case the Vehicle may not be used for:
      1. Commercia transportation of goods or persons;
      2. Transportation of animals or pets;
      3. Driving school practice;
      4. Sub-renting;
      5. Transport of any hazardous, toxic or inflammable substance;
      6. Driving or sports events, official or not, for instance with the goal of obtaining maximum speed;
      7. Testing Vehicle performances;
      8. More broadly, any other usage not compatible with reasonable and due care; and/or
      9. To carry unsecured loads or more passengers than legally acceptable for the Vehicle.
    2. The Vehicle may only be used inside the United States. It is not permitted to leave the country unless having received approval in writing first.
    3. During the whole Rental Period, all Authorized Driver(s):
      1. must be between the minimum and the maximum age required to drive the car (as indicated during booking and on the specific terms and conditions). The maximum age is 75 years;
      2. must be in possession of a valid driver’s license for the type of vehicle rented;
      3. must be in possession of their driver’s license for the past five (5) years without interruption (e.g. no driver’s license may have been withdrawn or suspended by the authorities during that period);
      4. may not be under the influence of alcohol or any other substance that could adversely affect ability to safely drive the Vehicle.
      5. must not allow unauthorised drivers to drive the vehicle.
    4. Only the Authorized Driver(s) whose name(s) is/are listed in this Rental Agreement is/are authorized to drive the Vehicle.
    5. Speed restrictions may be remotely applied to the Vehicle under certain circumstances.
    6. UFODRIVE reserves the right to refuse rentals for any reason, including breaches of rental conditions during any previous rentals.
    7. It is strictly forbidden to smoke in the Vehicle. All additional cleaning costs or value depreciation of the Vehicle resulting from the driver or any passenger not complying with this rule will be charged back to the Renter.

Damages; Damage Fee; Damage Fee Waivers

    1. Renter is financially responsible for any and all damages that occur to the Vehicle while in the Renter’s possession or control, even if damage is weather-related, caused by a third party or arises from similar causes, and is responsible for the full value of any damages or injuries caused to third parties or their property. Such damages include, without limitation, the repair costs (estimated or actual) for the Vehicle and third party property, injuries to third parties, costs associated with the related recovery or transportation of the Vehicle, and the loss of use of the Vehicle or third party property.
    2. Renters will be responsible for up to the full amount of the Damage Fee for actual, estimated or projected expenses, whether or not an actual claim is made or processed, unless the Renter has purchased a Damage Fee Waiver, or DFW and Renter is in compliance with all of the terms and conditions of this Rental Agreement, including providing all reasonable assistance to UFODRIVE in the event of any incident.
    3. UFODRIVE provides third party liability as described in Section 8 below. If, however, a Renter fails to abide by the terms and conditions of this Rental Agreement, including providing all reasonable assistance to UFODRIVE in the event of any incident, the third party liability UFODRIVE provides may not apply, which may make the Renter responsible for the full cost of any accident or incident and any damage arising from such accident or incident. For example, a Renter who has violated the Rental Agreement will be responsible for all damage and costs incurred as a result of an incident during a reservation under the Renter's account.
    4. UFODRIVE offers for purchase, at the option of the Renter, Damage Fee Waivers or DFWs. For an additional charge, eligible renters (generally renters age 21 or over who have not had an accident in UFODRIVE vehicle involving property damage or any third party during the past 12 months, subject to applicable limitations and restrictions) have the option to purchase a DFW to cover part or all of the Renter's Damage Fee, as defined above. Before purchasing a DFW, Renter should check to see if they already have rental vehicle collision coverage through Renter’s credit card or personal automobile insurance policy that would apply to and cover the Damage Fee. Renter has no obligation to purchase a DFW. The purchase of a DFW is optional and may be declined. A DFW is not insurance and does not provide or alter insurance coverage. By purchasing an optional DFW, a renter can reduce or eliminate the applicable Damage Fee. If a renter purchases a DFW and reserves a UFODRIVE vehicle, UFODRIVE will waive that Renter's responsibility for all or a portion of the applicable Damage Fee, based upon the buy down amount (all or partial) of the DFW purchased. A DFW applies only to the UFODRIVE vehicles reserved by the Renter purchasing the DFW. The purchase of a DFW is non-refundable and the DFW will not be applied if the Renter has violated any of the terms or conditions of the Rental Agreement.
    5. The cost of the DFW will vary based upon, among other things, the term/type of DFW purchased (annual, monthly or per reservation), Damage Fee reduction amount (all or partial), location, driving experience and similar factors. For annual or monthly waivers, the DFW is limited to the period stated at the time of purchase; after which, if Renter elects not to renew or repurchase or cancel a DFW, Renter will be once again responsible for the full Damage Fee. A per reservation DFW applies only to the specific reservation for which it is purchased and is not transferable in any manner.
    6. The elimination or reduction of liability for the Damage Fee through the purchase of a DFW will not apply, and previously purchased DFWs may be terminated by UFODRIVE, if Renter (1) is in violation of this Rental Agreement, including if Renter permits a person other than the Renter to drive, engage in any prohibited use of a UFODRIVE vehicle or purposely damage a UFODRIVE vehicle or third party property (e.g. by putting the wrong type of fuel in a vehicle); (2) fails to close and lock all windows, doors and trunk and the vehicle is stolen, damaged or vandalized; (3) fails to notify UFODRIVE immediately after an incident or loss; or (4) fails to pay any other amount due under this Rental Agreement. If the law of a jurisdiction covering Renter’s reservation requires conditions on the DFW that are different than the terms of this Rental Agreement, such as if Renter’s liability for ordinary negligence is limited by such law, that law prevails.

Third Party Liability

    1. Except where required by law to be primary or excess, any third party liability protection provided by UFODRIVE shall be secondary to, and not in excess of, any applicable insurance available to Renter, or any other driver, from any other source, whether primary, excess, secondary, or contingent in any way. Any such third party liability protection afforded will only be up to the minimum financial responsibility limits required by the law of the jurisdiction in which the accident occurs. The limit for bodily injury sustained by any one person includes any claim for loss of that person's consortium or services. If this third party liability protection is extended by operation of law to anyone not permitted by this agreement to drive the car, or to any person or instance where coverage is not intended to be afforded by this agreement, the financial responsibility limits of the jurisdiction in which the accident occurs will apply.
    2. Renter agrees that UFODRIVE can provide coverage under a certificate of self-insurance or an insurance policy, as UFODRIVE chooses. In any case, a copy of the policy and/or certificate will be available for Renter’s inspection at UFODRIVE’s main office. Renter understands that unless required by applicable law, UFODRIVE will not provide (a) coverage for fines, penalties, punitive or exemplary damages; (b) coverage for bodily injury to Renter, or Renter’s death while not a driver, or any member of Renter’s family or the driver's family members related by blood, marriage or adoption residing with Renter or them; or the drivers family, or to a fellow employee arising out of or in the course of employment; (c) defense against any claim, unless UFODRIVE is required to provide primary protection, but in such event not after the applicable limits of protection that we furnish are tendered (d) supplementary no fault, noncompulsory uninsured or under-insured motorist coverage, and any other optional or rejectable coverage, and Renter and UFODRIVE reject all such coverages to the extent permitted by law. Where any of these coverages are required or implied by law, the limits shall be the minimum required under applicable statute.
    3. Where permitted by law, Renter rejects uninsured or underinsured motorist and all optional automobile insurance coverages and under any policy of insurance or certificate of self-insurance in connection with this agreement, for Renter and all other passengers in the car, and Renter agrees that UFODRIVE is hereby authorized to sign any forms or acknowledgements on behalf of Renter rejecting such coverage. Renter understands that uninsured and underinsured motorist coverage protects Renter and other passengers in a car for losses and damages suffered if injury is caused by the negligence of a driver who does not have any insurance or has insufficient insurance to pay for losses and damages. There is no coverage in Mexico, and the car may not be taken into Mexico under any circumstances.
    4. Where required by law, UFODRIVE provides Personal Injury Protection (PIP), or "no-fault" coverage, to the minimum level required by the jurisdiction in which the accident occurs, for injuries Renter may suffer in an accident. Renters may also use their own health care coverage in case of injury and any personal injury coverage that the Renter has available will be primary over any PIP or no-fault coverage UFODRIVE may provide where allowed by law. If any such protection described above is imposed by operation of law, then the limits of such protection will be the minimum required for protection by the law of the jurisdiction in which the accident occurs. No coverage is provided for any use of a UFODRIVE vehicle by any unauthorized driver as defined by the terms of this Rental Agreement; provided, however, if such coverage is mandated by law, then the limits of such protection will be the minimum financial responsibility limits required by law in the jurisdiction where the accident occurs.
    5. The third party liability provided by UFODRIVE does not relieve Members of their obligations with respect to the Damage Fee described in Section 7 of this Rental Agreement.
    6. For clarification, any third party liability coverage provided under this Rental Agreement only applies when Renter is in compliance with the terms and conditions of this Rental Agreement, including providing all reasonable assistance to UFODRIVE in the event of any incident.

Cancellation Policy

    1. The Renter is entitled to cancel a booking at any time. The refund is subject to the following conditions:
      1. Booking cancellation prior to the five (5) day period preceding the beginning of the rental: full refund excluding an administration fee equal to two (2) percent of the Rental Fee;
      2. Booking cancellation during the period comprised within the fifth day the day preceding the beginning of the rental, excluding the last day: 20% refund per day (e.g. booking cancellation four days before will result in 20% x 4= 80% refund); and
      3. Booking cancellation less than 24 hours before the beginning of the rental: no refund.

Vehicle Condition

    1. It is the responsibility of the Renter to inspect the car exterior and interior as well as the accessories and in case of discrepancies to mention any difference to UFODRIVE prior to the start of the Rental Period using the app in case of self-service delivery or on paper in case of manual hand-over.
    2. Any damage to the Vehicle and/or missing/damaged accessories reported after the Rental Agreement has been signed shall be deemed caused by the Renter and subject to further charges (see Bookings and Charges section). Replacement vehicles are provided depending on availability and are under the UFODRIVE's discretion.  UFODRIVE will take all reasonable measures to propose alternatives to the Renter to continue the rental or to provide reimbursement of travel fees.  In case an accident or breakdown occurs due to the leasee's fault, no replacement or onward journey costs will be provided/covered by UFODRIVE.  

Charging

    1. At the start of the Rental Period, the Vehicle will be charged up to the maximum common value recommended by the manufacturer. It is to be noted that this recommended value is usually less than the theoretical maximum battery capacity as charging the battery repeatedly to that level would harm the battery. If the Vehicle is delivered to the Renter outside a regular collection point, the charging level will be reduced according to the distance between the regular collection point and the delivery point.
    2. The Renter may return the Vehicle back at the end of the Rental Period at any charge level provided that charge level is above 5%.
    3. When using Tesla superchargers, the Renter/Authorized Driver must un-plug and move the Vehicle once the charging cycle is complete. Failure to do so may result in penalty fees (at the standard Tesla rate) per additional minute of occupying the supercharger after the end of the recharge. This charge is levied by Tesla and is outside the control of UFODRIVE.
    4. The specific terms and conditions will mention an indication of the theoretical range achievable with the Vehicle. This mention is by no way a guarantee that this range will be effectively achievable without intermediate charging as many factors significantly influence that theoretical range such as driving style, weather conditions, use of heating or air conditioning, types of road, etc. It is the responsibility of the Renter/Authorized Driver to ensure he/she charges the Vehicle before the battery is fully depleted.
    5. Any additional costs resulting from battery breakdown due to the failure of Renter and/or an Authorized Driver to charge the Vehicle or negligence shall be charged back to the Renter.

Vehicle Return

    1. At the end of the Rental Period, the Renter is responsible for the Vehicle to be brought back to one of the drop-off locations at the time and date specified in the Rental Agreement.
    2. The Renter is responsible for inspecting the Vehicle and communicating any exterior or interior damage caused, as well as any missing and/or damaged accessories to UFODRIVE. Failure to do so will result in liability for any damage that would not have been declared at the start of the Rental Period when the Rental Agreement was signed. Therefore, the Renter expressly agrees that the Renter shall be liable for any damage, as well as any missing and/or damaged accessories reported on the Vehicle by one of UFODRIVE’s agent before the Vehicle has been further moved (as proven by the car odometer) under the conditions described in the Booking and Charges section. The Renter will provide electronic evidence (timestamped pictures and odometer reports) to UFODRIVE upon request.
    3. Minor scratches on the paint not significantly altering the paint color and that can fit into a circle the size of a dime will not be charged. Any other damage will be charged.
    4. The Renter is entitled to ask for a rental extension during the Rental Period. However, the approval of such extension is at the sole discretion of UFODRIVE.
    5. In the event the Vehicle would be returned more than 30 mins after the date and time and at the location specified in the Rental Agreement (unless an extension of the Rental Period was previously approved in writing or email by UFODRIVE), the Renter will be charged for additional hours the Vehicle has been used plus additional penalties if UFODRIVE has suffered any damages related to that delay (for example if that vehicle was booked by another customer on the next rental period). For extension requests less than 6 hours prior to the agreed return times,  a fee of 35 USD will be charged to cover late cancellation fees with cleaning providers.
    6. If the Vehicle has not been returned more than twenty-four (24) hours after the end of the Rental Period at the location specified in the Rental Agreement, the. Vehicle will be reported as stolen to the police and the Renter will be prosecuted to the maximum extent permitted by law.
    7. In case of self-service return, the Renter is responsible for putting the key fob back in the provided metal box and placing that box in the glove box before exiting the Vehicle, locking the car and terminating the Rental Period. The Renter is responsible to reliably complete the vehicle return check list at the end of the rental and to remove any personal items from the vehicle. UFODRIVE is not responsible for loss or damage of personal items left inside the vehicle. 

Accident, Theft, Fire Damage

    1. After an accident, theft, fire or any other damage, the Renter or an Authorized Driver must notify UFODRIVE as soon as practically possible, but no later than 12 hours after an incident with a third party.
      .
    2. In case of an accident with or without a third-party involved the driver should complete all of the points on the form for reporting an accident carefully and truthfully. This form can be found with the Vehicle papers.
    3. In case of theft, fire or accident with a third-party involving the Renter or an Authorized Driver, the Renter or an Authorized Driver must immediately call in the police (or report the event to the nearest police station if the police may not be reached by telephone).
    4. The Renter or an Authorized Driver will take all measures to help clear up the incident. This includes but is not limited to:
      1. having to answer UFODRIVE’s questions concerning the circumstances of the case of damage truthfully and fully;
      2. not leaving the scene of the incident until it has been possible to perform the findings necessary to clear out the damage.

GPS Tracking and Connected Car Data

    1. UFODRIVE use GPS tracking devices to track or locate vehicles which may be late for their scheduled return, reported stolen, suspected of being lost, stolen, or abandoned or as may be required or requested by law enforcement, or to identify cars which have been damaged and may require roadside assistance, when UFODRIVE has a good faith belief that there is an emergency that poses a threat to the Authorized Driver’s safety or the safety of another person, or as necessary to defend, protect or enforce our rights in connection with the use of our products and/or services. Renter and all Authorized Drivers should have no expectation of privacy or confidentiality as to the places where the Vehicle is driven while rented to Renter.
    2. The Vehicle may contain devices that monitor the car’s condition, performance and operation, track distance travelled, location and other information (the “Connected Car Data”), and may transmit such Connected Car Data to us, our third party providers and/or the car manufacturer. Some or all of these communications are turned on all the time, even when other services or other media in the car are turned off.
    3. These devices may have been installed by UFODRIVE, on UFODRIVE’s behalf, or by the car manufacturer. If the devices are installed by the car manufacturer, the car manufacturer will process the Connected Car Data in accordance with its privacy notice. UFODRIVE does not provide the car manufacturer with Renter’s or any Authorized Driver’s personally identifiable information ("PII"), unless authorized by Renter of the Authorized Driver, as the case may be, or is necessary in connection with the provision of services provided through such car manufacturer, or is required by law. UFODRIVE may enter into agreements with car manufacturers to receive some or all of the Connected Car Data collected by these devices. UFODRIVE may use a third party to process the Connected Car Data on UFODRIVE’s behalf. UFODRIVE does not provide the third party processor with Renter’s or its Authorized Drivers’ PII, unless authorized by the Renter or the Authorized Drivers, as the case may be, and if it is necessary in connection with the provision of services provided through such third party, or required by law.
    4. If equipped and where permitted by law, UFODRIVE may use these devices and the Connected Car Data for some or all of these purposes: (i) to provide certain aspects of UFODRIVE’s services to Renter; (ii) to manage Renter’s car rental; (iii) to enable UFODRIVE to better understand how UFODRIVE vehicles are being used; (iv) to optimize UFODRIVE’s operations; (v) to assist in the handling of any liability or property damage claims; (vi) to provide roadside assistance services; (vii) to assist in the recovery of vehicles which are overdue, lost or reported stolen, or suspected of being lost or stolen; (viii) to develop new products and services and enhance UFODRIVE’s existing products and services; (ix) to respond to requests from law enforcement and/or regulatory authorities; (x) as necessary to defend, protect or enforce UFODRIVE’s rights in connection with the use of UFODRIVE’s products and/or services, (xi) to protect the rights and/or property of UFODRIVE or third parties; (xii) when UFODRIVE has a good faith belief that there is an emergency that poses a threat to the safety of Renter or its Authorized Users or the safety of another person, or in other circumstances in which UFODRIVE reasonably believes its cars are being or have been used in violation of law or otherwise in the commission of a crime; and (xiii) to comply with law. Connected Car Data is collected, used, retained & disclosed for purposes stated in the Privacy section below.

Privacy

    1. UFODRIVE collects, uses and shares PII of Renter and its Authorized Drivers with UFODRIVE’s affiliates, licensees and other third parties to: (a) provide and administer the services requested by Renter and its Authorized Drivers, including use of corporate discounts and loyalty programs; (b) carry out relevant identity, fraud, security, driving license and credit checks; (c) maintain, develop and improve the administration and management of UFODRIVE’s services; (d) protect UFODRIVE’s interests and enforce UFODRIVE’s rights, including pursuing available remedies or limiting damage that UFODRIVE may sustain; (e) protect the rights, privacy, safety and/or property of Renter, its Authorized Drivers and others; (f) comply with or as permitted by law; and (g) provide Renter and its Authorized Drivers with information about goods and services UFODRIVE believes may interest Renter and its Authorized Drivers, unless Renter and its Authorized Drivers opt out. Renter and its Authorized Drivers may limit the use and sharing of their PII for marketing purposes, and Renter and its Authorized Drivers may access or correct their PII. This information may be used by UFODRIVE during and after the Rental Period (if applicable law allows). To provide services or in the course of our business operations, UFODRIVE may need to transfer PII to locations outside of the country, and PII may be subject to laws of other countries. By requesting and using UFODRIVE’s services, Renter and its Authorized Drivers expressly agree to UFODRIVE’s collection, use and sharing of their PII for as long as the law allows. For a copy of our Privacy Notice, please go to https://www.ufodrive.com/us/privacy-policy or write to Privacy Officer, UFODRIVE, 16192 Costal Highway, Lewes, Delaware 19958, USA.
    2. In accordance with applicable data protection laws, the Renter/Authorized Driver can at any time object to the processing or use of their details for the advertising or market research purposes. The notice of objection must be addressed by email to This email address is being protected from spambots. You need JavaScript enabled to view it. , with title: Objection to use personal data.
    3. The Renter and drivers are also entitled to inspect the processing, correction or ask for removal of their personal data by UFODRIVE by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

UFODRIVE’s Liability

    1. The liability of UFODRIVE is limited to direct damage provided that the damage is a result of the intent or the gross negligence of UFODRIVE’s management or staff. In any case, direct damage does not include lost income, turnover or profit.
    2. In any case, the liability of UFODRIVE is limited to the amount specified in the specific terms and conditions during the Rental Period the damage occurred.
    3. In case the above exclusion is legally not permissible, the liability of UFODRIVE is limited to the amount that its insurance company covers in that situation.
    4. UFODRIVE is not liable for any property or data left in the Vehicle during the Rental Period or upon its return.

Renter’s Indemnification

    1. The Renter shall defend, indemnify, and hold UFODRIVE, its parent and affiliated companies harmless from all losses, liabilities, damages, injuries, claims, demands, awards, costs, attorney fees, and other expenses incurred by UFODRIVE in any manner from this rental transaction or from the use of the Vehicle by Renter, its Authorized Drivers, or any person, including claims of, or liabilities to, third parties. Renter and its Authorized Users may present a claim to their insurance carrier for such events or losses; but in any event, the Renter shall have final responsibility to UFODRIVE for all such losses. RENTER AND ITS AUTHORIZED DRIVERS WAIVE ANY CLAIM AGAINST UFODRIVE FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE RENTAL.

Membership Club

    1. UFODRIVE offers the possibility to subscribe to a service called Membership Club which allows the Renter to access extra benefits and discounts. To subscribe, the Renter confirms his agreement by replying to the proposal email with the contractual data.
    2. By subscribing to the service, the Renter expressly authorizes UFODRIVE to charge the subscription fee directly on the Renter’s credit card each month throughout the subscription period. A corresponding invoice will be generated each month following payment.
    3. The Renter who has subscribed to the Membership Club will receive 10% discount on every multi-day (more than one day) car rental taking place at a city center location (ie excluding airports) for as long as the Renter has an active subscription at the Membership Club.
    4. The minimum duration of the subscription is twelve months. After this period the can cancel their subscription at any time by sending a request by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. The cancellation will be effective at the end of the month it has been requested.

Other Important Provisions

  1. UFODRIVE may transfer its rights and obligations under this Rental Agreement to another party, but this will not affect the rights or the obligations of the Renter under the Rental Agreement.
  2. Each of the provisions of the Rental Agreement operate separately. If any court of competent jurisdiction decides that any discrete provision of them is unlawful or unenforceable, the remaining provisions will remain in full force and effect.
  3. Renter agrees to cooperate and coordinate with UFODRIVE generally and to take any actions UFODRIVE reasonably requests in connection with (i) this Rental Agreement, (ii) Renter’s use and return of the Vehicle, and (iii) any disputes, actions, proceedings, suits, and investigations related to this Rental Agreement or Renter’s use of the Vehicle, including without limitation, execution and delivery of any documents UFODRIVE reasonably requests, giving testimony under oath, and taking any other actions UFODRIVE reasonably requests related to this Rental Agreement or Renter’s car rental.
State Specific Notices. The following notices and requirements apply if renting a Vehicle from UFODRIVE in any of the following states or if Renter or any Authorized Driver takes the Vehicle into any of the following states:

California:

NOTICE ABOUT FINANCIAL RESPONSIBILITY AND OPTIONAL DAMAGE WAIVER

Renter is responsible for all collision damage to the rented vehicle even if someone else caused it or the cause is unknown. Renter is responsible for the cost of repair up to the value of the vehicle, and towing, storage, and impound fees.

Renter’s own insurance, or the issuer of the credit card Renter used to pay for the vehicle rental transaction, may cover all or part of Renter’s financial responsibility for the rented vehicle. Renter should check with Renter’s insurance company, or credit card issuer, to find out about Renter’s coverage and the amount of the deductible, if any, for which Renter may be liable.

Further, if Renter used a credit card that provides coverage for Renter’s potential liability, Renter should check with the issuer to determine if Renter must first exhaust the coverage limits of Renter’s own insurance before the credit card coverage applies.

The cost per day of the optional damage waiver is stated on the Rental Contract, Rental Receipt or other documents which make up the Rental Agreement.

Liability Protection. With respect to rentals commencing in California, the Rental Agreement does not afford Renter, or any other driver, any insurance or protection against liability in California. Renter nevertheless agrees to promptly notify UFODRIVE of any accident in which the car is involved and to assist and cooperate with UFODRIVE in the investigation, including any police investigation and handing of such accident or claim of liability against Renter or UFODRIVE arising out of such accident or otherwise out of the rental. Renter also agrees to promptly advise UFODRIVE of any suit, claim or communication Renter receives, or which Renter knows another driver of the Vehicle receives, that is related to any such accident. Renter will report any accident or loss involving the Vehicle to the police and/or motor vehicle department, as required by local law.

 

MASSACHUSETTS

This contract offers, for an additional charge, a Collision Damage Waiver to cover your financial responsibility for damage to the rental vehicle. Your personal automobile insurance may already cover you for damage to a rental car. The purchase of a Collision Damage Waiver is optional and may be declined. For Massachusetts drivers: If you have an automobile policy on your personal vehicle with coverage for collision, your policy will cover collision damage to a rental vehicle, less the deductible on your policy. Drivers who hold policies in other states should check with their insurance agents to determine whether their policies extend to rental vehicles.'

 

NEW YORK

Loss Damage Waiver. This contract offers, for an additional charge, optional vehicle protection to cover your financial responsibility for damage or loss to the rental vehicle. The purchase of optional vehicle protection is optional and may be declined. You are advised to carefully consider whether to purchase this protection if you have rental vehicle collision coverage provided by your credit card or automobile insurance policy. Before deciding whether to purchase optional vehicle protection, you may wish to determine whether your credit card or your vehicle insurance affords you coverage for damage to the rental vehicle and the amount of deductible under such coverage.

Failure to completely and accurately fill out and return an incident report within ten days of receipt of this notice may make the authorized driver liable for damages sustained to the rental vehicle. Except where the damaged vehicle is determined to be a total loss and subject to salvage, the authorized driver or his or her insurer has seventy-two hours from the return of the vehicle to notify the rental vehicle company that he or she wishes to inspect the damaged vehicle. The inspection must be completed within seven business days of the return date of the vehicle. If the authorized driver or his or her insurer does not request this inspection within the seventy-two hour period, the authorized driver or his or her insurer will be deemed to have waived this right. If the rental vehicle company determines the damaged vehicle to be a total loss and subject to salvage, such seventy-two hour period for notification or waiver of the wish to inspect the damaged vehicle shall not apply, and such right to inspect the damaged vehicle shall expire ten business days from the authorized driver's receipt of this notice from the rental vehicle company at the return of the vehicle or receipt of the first mailing of this notice in the event of return of the vehicle by automation or after hours. Upon request of the authorized driver or his or her insurer, we will provide a copy of our estimate of the costs of repairing the damaged motor vehicle.

Who May Drive the Car.  New York State Law prohibits the following practices by rental vehicle companies based upon race, color, ethnic origin, religion, disability, sex, marital status, or age: (1) refusal to rent; (2) the imposition of any additional charge (except in certain instances where the renter is under the age of 25). In addition, it is unlawful for any rental vehicle company to refuse to rent a vehicle to any person solely on the requirement of ownership of a credit card.

 

TEXAS:

Loss Damage Waiver. Your Rental Agreement offers, for an additional charge, an optional waiver to cover all or a part of your responsibility for damage to or loss of the vehicle. Before deciding whether to purchase the waiver, you may wish to determine whether your own automobile insurance or credit card agreement provides you coverage for rental vehicle damage or loss and determine the amount of the deductible under Renter’s own insurance coverage. The purchase of the waiver is not mandatory. The waiver is not insurance.

Liability Protection.With respect to rentals commencing in Texas, the Rental Agreement does not afford you, or any other driver, any insurance or protection against liability in those two states. You nevertheless agree to promptly notify us of any accident in which the car is involved and to assist and cooperate with us in the investigation, including any police investigation and handing of such accident or claim of liability against you or us arising out of such accident or otherwise out of your rental. You also agree to promptly advise us of any suit, claim or communication you receive, or which you know another driver of the car receives, that is related to any such accident. You will report any accident or loss involving the car to the police and/or motor vehicle department, as required by local law.

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