UFODRIVE | The inside track

How much time between plane & car? Does the price really include everything?
How do I charge my car? Can I book without being registered? ...
All the answers HERE.

BOOKING

How do I use UFODRIVE?
Simply download the app, reserve your car in 3 taps and use your phone to open the car.
How is UFODRIVE different from conventional airport car rental companies?
What is the story of UFODRIVE?
Where do I book a car with UFODRIVE?
How far in advance do I need to make my reservation?
Can I book outside of normal operating hours?
How far in advance of my flight departure time should I drop-off the car at the UFObay?
What methods of payment are accepted?
I made a mistake with my phone number or email address during the booking, what can I do?
How do I view, modify or cancel a booking? How do I retrieve my reservation?
When do I know that my booking is complete?
Do I need to sign up & create a login?
Do I need to have the credit card I used to book with me when picking up the car?
Can I rent an UFODRIVE car at one location and return it to another?
What are the general terms & conditions of UFODRIVE car rental?
What does the included insurance cover?
How to book for a third party?
As a travel agent, how do I book with UFODRIVE for a client?
As a hotel, how do I book with UFODRIVE for a client?
Do you have a loyalty program?
Do you have a referral program? Can I refer a friend?
How do I retrieve my receipt from a past rental? How do I get an invoice?
What is included in the daily price?
What does free refueling mean?
How do I use a referral code from a friend?
How do I use a voucher code?
What's the registration process?
How long in advance do I need to register before my first ride?
What happens after registration?

CARS

What are the different available electric cars?
The TESLA Model S, the new NISSAN Leaf, the JAGUAR I-Pace are now available.
What is the minimum driver age?
How to add an additional driver?
What if I have an international Driver's license?
What is the range of my car?
How do I plan recharging stops during my trip when doing long distances?
What are the design & performance features of the electric vehicles in the UFODRIVE fleet?
Are cars equipped with Isofix feature?
What are the navigation features included?
What are the audio system features possible?
Does UFODRIVE offer child seats?

DRIVING

Are a smartphone and the app required in order to use UFODRIVE?
Yes. In case you do not have one or miss a feature, please mail us at booking@ufodrive.com. We will always find a solution.
For which smartphones is the app available?
Where can I get the app?
How to retrieve my car at the airport?
How far is the UFObay from the Terminal?
How do I use the app to retrieve and unlock the car? What happens?
Will someone assist me if I need help?
Do I need to inspect the car at the start of my rental?
How will I unlock the car?
How will I drive the car?
How many kilometers are included in the rental?
If I have a problem, who and how to contact?
How do I contact UFO roadside assistance?
What if I'm delayed or want to extend?
Where do I return my electric car?
What happens if I exceed the national speed limits?
If I get a fine, how does it work?
What's the smoking policy of UFODRIVE?
What's the privacy policy? How does UFODRIVE protect my privacy and security?

CHARGING

How do I charge my car?
Charging is simple and clearly explained in the in-car guide.
Where do I find the superchargers in an area?
Does my car charge on all available chargers?
Do I need to pay for electric refueling?
How do I use UFODRIVE?
Simply download the app, reserve your car in 3 taps and use your phone to open the car.
How is UFODRIVE different from conventional airport car rental companies?
What is the story of UFODRIVE?
Where do I book a car with UFODRIVE?
How far in advance do I need to make my reservation?
Can I book outside of normal operating hours?
How far in advance of my flight departure time should I drop-off the car at the UFObay?
What methods of payment are accepted?
I made a mistake with my phone number or email address during the booking, what can I do?
How do I view, modify or cancel a booking? How do I retrieve my reservation?
When do I know that my booking is complete?
Do I need to sign up & create a login?
Do I need to have the credit card I used to book with me when picking up the car?
Can I rent an UFODRIVE car at one location and return it to another?
What are the general terms & conditions of UFODRIVE car rental?
What does the included insurance cover?
How to book for a third party?
As a travel agent, how do I book with UFODRIVE for a client?
As a hotel, how do I book with UFODRIVE for a client?
Do you have a loyalty program?
Do you have a referral program? Can I refer a friend?
How do I retrieve my receipt from a past rental? How do I get an invoice?
What is included in the daily price?
What does free refueling mean?
How do I use a referral code from a friend?
How do I use a voucher code?
What's the registration process?
How long in advance do I need to register before my first ride?
What happens after registration?
What are the different available electric cars?
The TESLA Model S, the new NISSAN Leaf, the JAGUAR I-Pace are now available.
What is the minimum driver age?
How to add an additional driver?
What if I have an international Driver's license?
What is the range of my car?
How do I plan recharging stops during my trip when doing long distances?
What are the design & performance features of the electric vehicles in the UFODRIVE fleet?
Are cars equipped with Isofix feature?
What are the navigation features included?
What are the audio system features possible?
Does UFODRIVE offer child seats?
Are a smartphone and the app required in order to use UFODRIVE?
Yes. In case you do not have one or miss a feature, please mail us at booking@ufodrive.com. We will always find a solution.
For which smartphones is the app available?
Where can I get the app?
How to retrieve my car at the airport?
How far is the UFObay from the Terminal?
How do I use the app to retrieve and unlock the car? What happens?
Will someone assist me if I need help?
Do I need to inspect the car at the start of my rental?
How will I unlock the car?
How will I drive the car?
How many kilometers are included in the rental?
If I have a problem, who and how to contact?
How do I contact UFO roadside assistance?
What if I'm delayed or want to extend?
Where do I return my electric car?
What happens if I exceed the national speed limits?
If I get a fine, how does it work?
What's the smoking policy of UFODRIVE?
What's the privacy policy? How does UFODRIVE protect my privacy and security?
How do I charge my car?
Charging is simple and clearly explained in the in-car guide.
Where do I find the superchargers in an area?
Does my car charge on all available chargers?
Do I need to pay for electric refueling?

Still have questions?