BOOKING

I live in the EU but want to rent in London - Is a utility bill required to start my rental? Open

We are obliged by our UK insurance provider to have a copy of a recent utility bill (less than 3 months…

We are obliged by our UK insurance provider to have a copy of a recent utility bill (less than 3 months old) on file for all UK rentals in order to start your rental.

0 answers93 viewsPosted 1 month agoby Joe Wellicome
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Due to insurance reasons it can vary from 18 to 30 years old depending on the car model and the location. The correct requirement is displayed on confirmation page of the booking process. If you're unsure you can contact customer support by chat.

0 answers849 viewsPosted 9 months agoby David
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Unfortunately, not for the moment.

0 answers434 viewsPosted 1 year agoby Luis
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Is insurance included in the price plan? Thank you Open

Yes it is. There is an excess than can be further reduced for a small per day fee should you…

Yes it is. There is an excess than can be further reduced for a small per day fee should you wish to do so.

0 answers971 viewsPosted 1 year ago
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It can be done later as long as it is before the contract is signed. Please note his account will have to be validated as well.

0 answers1039 viewsPosted 1 year ago
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6

What happen if we use more mileage than we already purchased? Can we pay the additional charges upon returning the car? Open

Yes. In that case it will be charged on your credit card. But you will not benefit from the 33%…

Yes. In that case it will be charged on your credit card. But you will not benefit from the 33% discount you normally get when purchasing them upfront.

0 answers716 viewsPosted 1 year ago
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2

When I added an additional driver, how can I check that he/she is linked to he booking? Open

All additional drivers will see the booking on their app if they are properly registered, their account validated and within…

All additional drivers will see the booking on their app if they are properly registered, their account validated and within age limits to drive the car. If they don't see it, please contact support.

Please note only the main driver can sign the contract and start the rental.

0 answers928 viewsPosted 1 year ago
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-1

Can I add a second driver after I have picked up the car? Open

No, as the additional drivers are mentioned in the contract you sign at the start of the rental.

No, as the additional drivers are mentioned in the contract you sign at the start of the rental.

0 answers1139 viewsPosted 1 year ago
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What happens if I don’t use up my mileage I paid for? Open

Unused additional mileage can be refunded provided there is more than 50% left.

Unused additional mileage can be refunded provided there is more than 50% left.

0 answers863 viewsPosted 2 years ago
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4

Can I use a visa debit card? Open

Yes, debit cards are accepted.

Yes, debit cards are accepted.

0 answers910 viewsPosted 2 years ago
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5

What is the cancellation policy? Open

It is possible to cancel a booking at any time under the following conditions: Booking cancellation during the period comprised within the…

It is possible to cancel a booking at any time under the following conditions:

  • Booking cancellation during the period comprised within the fifth day and the day preceding the beginning of the rental, excluding the last day: 20% refund per day (e.g. booking cancellation four days before will result in 20% x 4 = 80% refund)
  • Booking cancellation less than 24 hours before the beginning of the rental: no refund
0 answers1875 viewsPosted 2 years ago
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How long after i returned the car will the car be inspected by an agent Open

The car is usually checked within the next two business hours (this could be more during week-ends or at night).…

The car is usually checked within the next two business hours (this could be more during week-ends or at night). In the meantime the car is never touched nor moved and watched by security camera.

0 answers997 viewsPosted 2 years ago
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How do I change the time of my reservation? Open

You can do it directly from our App by clicking the 'Amend' button on an existing booking from the main…

You can do it directly from our App by clicking the 'Amend' button on an existing booking from the main dashboard.

0 answers877 viewsPosted 2 years ago
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Is there a way to reduce the insurance excess? Open

If you would like to re-insure the excess and reduce your potential liability in case of accidental damage to zero,…

If you would like to re-insure the excess and reduce your potential liability in case of accidental damage to zero, you can do so by choosing the related option in the 'personalization' step of the booking. Please note that conditions apply

0 answers1328 viewsPosted 2 years agoby Renaud
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1

Please find here our privacy policy.

0 answers731 viewsPosted 2 years agoby padmin
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What happens after registration? Open

Your scanned documents will be verified and your rental will be finalised.

Your scanned documents will be verified and your rental will be finalised.

0 answers840 viewsPosted 2 years agoby padmin
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How long in advance do I need to register before my first ride? Open

Please note your account needs to be validated before the start date of the rental period. To validate, please enter…

Please note your account needs to be validated before the start date of the rental period. To validate, please enter your mobile phone number (including international dialing code). You will receive a validation code via SMS to your phone. You will then be guided through the steps required to upload copies of your ID and Driver license.

0 answers1016 viewsPosted 2 years agoby padmin
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What's the registration process? Open

The registration process guides you via the app to upload copies of your ID document and driver license. This has…

The registration process guides you via the app to upload copies of your ID document and driver license. This has to be completed before you can pick up your car.

0 answers1053 viewsPosted 2 years agoby padmin
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1

How do I use a voucher code? Open

When you are in our booking page, enter your code on the voucher field.

When you are in our booking page, enter your code on the voucher field.

0 answers930 viewsPosted 2 years agoby padmin
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-1

How do I use a referral code from a friend? Open

When you are in our booking page, enter your code on the voucher field.

When you are in our booking page, enter your code on the voucher field.

0 answers1582 viewsPosted 2 years agoby padmin
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