The person signing these Rental General Terms and Conditions expressly confirms full understanding of
English and the terms contained in these Rental General Terms and Conditions. If there is anything
you do not understand, please contact UFODrive (
email@example.com or +352 20 60 57) to receive additional
In these Rental General Terms and Conditions and all related agreements, signing should be understood
as either wet signature or digital signature using methods developed by UFODrive SA through its websites
and/or mobile phone applications.
These Rental General Terms and Conditions are governing the electric mobility service provided by UFODrive
the lessor) to a customer (
In case the lessee is a legal body, the person signing these Rental General Terms and Conditions on behalf
of such legal body must be duly authorised by the legal body to do so.
For each rental, a separate specific terms and conditions’ document will be signed at the start
of the rental period. Together with these Rental General Terms and Conditions they form the contract
governing that specific rental (
the “rental agreement”).
If a provision or a part of a provision is null or void or for whatever reason not valid, the other
and the valid part of the provision concerned remain valid. Parties shall agree to a provision or
a new part of the provision closest to the intention or result of the invalid provision.
Luxembourg law is applicable to all legal relations between the lessor and the lessee, the exclusive
place of jurisdiction being Luxembourg City.
The lessor will provide to the lessee an electric vehicle (the “vehicle”) under the conditions
of the rental agreement.
The collection and return of the vehicle can be proceeded with according to two methods:
Self-service method: the lessee will be able to collect, use and return the vehicle without
interaction with one of the lessor’s agent. For that purpose the lessee will require access
to and use a mobile phone capable of running UFODrive mobile phone customer application.
Vehicle delivery method: the lessee will collect and return the vehicle by interacting physically
one of the lessor’s agent.
In the event that the full execution of the rental agreement is not possible, for example if the vehicle
booked is unavailable due to unforeseen circumstances, the lessor will take all reasonable measures
to propose an alternative to the lessee. In such case the lessee is entitled to either accept the
alternative or to terminate the agreement and get a refund at the prorata of the remaining rental
Booking and Charges
The amount specified on the booking confirmation screen includes initial charge of the vehicle battery
Charging section), insurance (see
Insurance section), road assistance, unlimited mileage (fair usage policy applies, see below)
and cleaning of the vehicle (under normal
circumstances, see below). The vehicle is booked as soon as the payment is made.
Fair usage policy is assumed to be usage of 350km average per day. Distances in excess of this for
justifiable journey/planning/business reasons may be acceptable. Please contact us if you are unsure.
Abuse or significant usage in excess of this limit may be chargeable at a rate of €0,30/km due to excessive
wear and tear.
The lessee agrees that all the invoices will be sent electronically. The normal procedure is to produce
a single invoice for each booking yet the lessor may instead issue a monthly invoicing of all bookings
occured during that period upon simple request from the lessee.
The lessor is authorised to apply exceptional cleaning charges, which will be detailed in the invoice,
when the condition of the vehicle upon return is dirty beyond what a normal usage would have caused
and demonstrates an excessive lack of care by the lessee, including but not limited to:
Having smoked in the vehicle ;
Spoiled liquid in the interior of the vehicle ; and/or
Excessive dirt such as driving on muddy roads.
In case damages would have been caused to the vehicle during the rental period, the lessee expressly
authorises the lessor to collect on their credit card the amount required to perform the repair plus
one hundred (100) euros per day for which the vehicle is not available for renting out as a consequence
of those damages, this amount being limited at the maximum to the insurance excess amount as specified
Insurance The invoice will contain the details of the calculation of that amount.
The lessee also gives the lessor the express authorisation to collect on their credit card any additional
costs caused by their or any of the drivers’ improper behaviour or breach of this agreement,
including but not limited to:
Fines or tolls ;
Penalties for late return under the conditions described in the
Return section ;
Exceptional cleaning due to abnormal or unauthorised usage of the vehicle ; and/or
Missing accessories such as charging cables and key fobs.
The lessee understands and accepts that these potential additional charges are expressly excluded from the
insurance cover and will not form part of calculation of any insurance excess amount payable.
In case collection of amounts referred to in the two previous sections is not possible for any reason,
the lessor will issue and send by email a specific invoice that the lessee shall pay in the following
thirty (30) days. Any failure to do so by the lessee will incur 1% interest per month as well as
all the additional costs borne by the lessor to enforce the payment.
The lessor reserves the right to terminate this agreement at any time where information emerges that
raises doubts about the lessee’s ability to cover any charges, including but not limited to
ongoing legal proceedings to recover outstanding debts.
KYC and account validation
When the lessee and/or any of the drivers are using the service for the first time, their identity must
be verified by the lessor. For that purpose, the lessee is required to provide their phone number,
email and home address, a valid official identity document copy (passport or national identity card),
as well as a copy of a valid and EU-recognised driver license for all the drivers (
the KYC elements). The delivery of all KYC elements is mandatory.
Validation applies only once during the validity period of the provided documents (identity card, passport
and driver license).
It is however the full responsibility of the lessee to communicate to the lessor any further change
in respect of one of
the KYC elements and in particular any change in the driver license status.
The lessor will validate
the KYC elements within twenty-four (24) hours. In the event the identity of the lessee and/or
the drivers may not be verified or any of the requirements specified in the
Usage restrictions section is not met, the lessor is entitled to cancel the booking under the
allthe KYC elements have been provided within the twenty-four (24) hours immediately
the booking confirmation, the lessor will fully refund the lessee ;
Otherwise the terms of the standard cancellation policy (see
Cancellation Policy section) will apply.
The vehicle must be used on public roads only and in full compliance with all traffic rules and more
generally, with all legal and regulatory provisions. In any case the vehicle may not be used for:
Commercial transportation of goods or persons ;
Transportation of animals or pets ;
Driving school practice ;
Transport of any hazardous, toxic or inflammable substance ;
Driving or sports events, official or not, for instance with the goal of obtaining maximum speed ;
Testing vehicle performances ;
More broadly, any other usage not compatible with reasonable and due care ; and/or
Carry unsecured loads or more passengers than legally acceptable for the vehicle.
The vehicle may only be used inside EU countries.
During the whole rental period, the driver(s):
must be 26 years old at least ;
must be in possession of a valid driver license for the type of vehicle rented ;
must be in possession of their driver license for the past five (5) years without interruption
no driver license must have been withdrawn by the authorities during that period) ;
For rentals starting from Belgium, the driver must also have no penalty points on its driver
may not be under the influence of alcohol or any other substance that could adversely affect
to safely drive a vehicle.
Only the driver(s) whose name(s) is/are listed in the specific terms and conditions is/are authorised
to drive the vehicle.
It is strictly forbidden to smoke in the vehicle. All additional cleaning costs or value depreciation
of the vehicle resulting from the driver or any passenger not complying with this rule will be charged
back to the lessee.
The vehicle is covered by a third-party and damage insurance.
An excess applies to this insurance and will be charged back to the lessee in case of damage or
insurance claim. The excess is five hundred
(500) euros plus VAT for rentals starting from Luxembourg and one thousand (1000) euros plus VAT for
starting from Belgium. This amount can be increased by 10% for
to cover any additional administration work required. This amount may be modified in the specific
terms and conditions in which case the latter would supersede this one.
Provided that he/she is falls under the conditions described in the
Usage restriction section an in particular under provisions (24) and (25), the driver of the
vehicle is covered by a driver insurance up to a maximum of:
EUR 24,789.34 in case of death ;
EUR 49,578.70 in case of permanent invalidity ; or
EUR 2,478.94 in case of injury.
All the insurance covering the vehicle are limited to EU countries.
The insurance does not cover the use of the vehicle not compliant with the rental agreement and in
but not limited to, the restrictions specified in the
Usage restriction In such case the lessee will be fully liable for any damage caused to the
vehicle and/or any third-party.
The lessee is entitled to cancel a booking at any time. The refund is subject to the following conditions:
Booking cancellation prior to the five (5) days’ period preceding the beginning of the
full refund excluding administration fees of two (2) percent ;
Booking cancellation during the period comprised within the fifth day the day preceding the
of the rental, excluding the last day: 20% refund per day (e.g. booking cancellation four days
will result in 20% x 4 = 80% refund) ;
Booking cancellation less than 24 hours before the beginning of the rental: no refund.
The vehicle condition at the start of the rental period will be stated in the specific terms and conditions
and in the absence of any specific remark is deemed to be in perfect condition with all mentioned
accessories included and in perfect condition too.
It is the responsibility of the lessee to inspect the car exterior and interior as well as the
accessories and in case of discrepancies to mention any difference in the specific terms
and conditions using the app in case of self-service delivery or on paper in case of manual
hand-over. Any damage to the vehicle and/or missing/damaged accessories reported after the
specific terms and conditions have been signed shall be deemed caused by the lessee and subject
to further charges (see Bookings and Charges section).
The vehicle is deemed to be perfectly maintained by the lessor and in the unlikely event of a breakdown
occurring during the rental period the lessee may not claim any damage nor reimbursement unless he
may prove that the breakdown was due to a negligence attributable to the lessor.
At the start of the rental period the vehicle will be charged to the maximum common value recommended
by the manufacturer. It is to be noted that this recommended value is usually less than the theoretical
maximum battery capacity as charging the battery repeatedly to that level would harm the battery.
In case the vehicle is delivered to the customer outside a regular collection point the charging
level will be reduced according to the distance between the regular collection point and the delivery
The lessee may return the vehicle back at the end of the rental period at any charge level provided
that charge level is above 5%. The lessee will bear any costs of intermediate charges that may
be required during the rental period.
When using Tesla superchargers, the lessee/driver must ensure to un-plug and move the car once the charging
cycle is complete.
Failure to do so may result in penalty fees of €0.30 per additional minute of occupying the
after the end of the recharge. This charge is levied by Tesla and is outside the control of UFODrive.
The specific terms and conditions will mention an indication of the theoretical range achievable with
the vehicle. This mention is by no way a guarantee that this range will be effectively achievable
without intermediate charging as many factors significantly influence that theoritical range such
as driving style, weather conditions, use of heating or air conditioning, types of road, etc. It
is the responsibility of the driver to ensure he charges the vehicle before the battery is fully
Any additional costs resulting from battery breakdown due to lessee’ charging failure or negligence
shall be charged back to the lessee.
At the end of the rental period the lessee is responsible for the vehicle to be brought back to one of
the drop-off locations at the time and date specified in the specific terms and conditions.
The lessee is responsible for inspecting the vehicle and communicating any exterior or interior
damage caused, as well as any missing and/or damaged accessories to the lessor. Failure to
do so will result in liablity for any damage that would not have been declared at the start
of the rental period when the rental agreement was signed. Therefore, the lessee expressly
agrees that he shall be liable for any damage, as well as any missing and/or damaged accessories
reported on the vehicle by one of the lessor’s agent before the car has been further
moved (as proven by the car odometer) under the conditions described in the Booking and Charges
section. The lessor will provide electronic evidence (timestamped pictures and odometer reports)
to the lessee upon request.
In the event the car would be too dirty for the inspection to be performed the lessee agrees that the
inspection will be conducted by one of the lessor’s agent. In that case, the lessee understands
and accepts that the vehicle may be moved prior to the inspection for cleaning purposes.
Minor scratches on the paint not significantly altering the paint colour and that can fit into a circle
the size of a two-euro coin will not be charged. Any other damage will be charged.
The lessee is entitled to ask for a rental extension at any time during the rental period. However, the
approval of such extension is at the sole discretion of the lessor.
In the event the vehicle would be returned more than one (1) hour after the date and time and at the
location specified in the specific terms and conditions (unless an extension of the rental period
was previously approved in writing or email by the lessor) the lessee will be charged for additional
hours the vehicle has been used plus additional penalties if the lessor has suffered any damages
related to that delay (for example if that vehicle was booked by another customer on the next rental
If the vehicle has not been returned more than twenty-four (24) hours after the end of the rental period
at the location specified in the specific terms and conditions, the vehicle will be reported as stolen
to the police and the lessor will be prosecuted to the maximum extent permitted by law.
In case of self-service return the lessee is responsible for putting the key fob back in the provided
metal box and placing that box in the glove box before exiting the vehicle, locking the car and terminating
the rental period.
Accident, Theft, Fire damage
After an accident, theft, fire or any other damage, the lessee or the driver must notify the lessor as
soon as practically possible.
In case of an accident with or without a third-party involved the driver should complete all of the points
on the form for reporting an accident carefully and truthfully. This form can be found with the vehicle
In case of theft, fire or accident with a third-party involved the lessee or the driver must immediately
call in the police (or report the event to the nearest police station if the police may not be reached
The lessee or the driver will take all measures to help clearing up the incident. This includes but is
not limited to:
having to answer the lessor's questions concerning the circumstances of the case of damage
and fully ;
not leaving the scene of the incident until it has been possible to perform the findings necessary
clear out the damage.
UFODrive SA is the legal entity responsible for processing the personal data in the meaning of the amended
Law of 2 August 2002 on Personal Data Protection and the General Data Protection Regulation (EU)
2016/679. The lessee's and drivers’ personal data are collected, processed, used or transmitted
to other third parties only to the extent this is necessary to enable the execution of the rental
agreement, for filing a police report, transferring fines or tolls as well as for recovering due
unpaid amounts. Those data may also be used by UFODrive for market research or marketing purposes.
GPS trackers are installed and used solely to prevent any criminal acts on the vehicles, enhance customer
experience and enable the execution of UFOFind, UFOReturn and UFOJourney services.
In accordance with article 30 (1) of the amended Law of 2 August 2002 on Personal Data Protection
and article 21 of the General Data Protection Regulation (EU) 2016/679, the lessee/driver can
at any time object to the processing or use of their details for the advertising or market research
purposes. The notice of objection must be addressed by email to firstname.lastname@example.org, with title: Objection to use personal data.
The lessee and drivers are also entitled to inspect the processing, correction or ask for removal of
their personal data by UFODrive by sending an email to
The liability of the lessor is limited to direct damage provided that the damage is a result of the intent
or the gross negligence of its management or staff. In any case, direct damage does not include lost
income, turnover or profit.
In any case, the liability of the lessor is limited to the amount specified in the specific terms and
conditions during the rental period the damage occurred.
In case the above exclusion is legally not permissible, the liability of the lessor is limited to the
amount that its insurance company covers in that situation.
The lessor is not liable for any property or data left in the rental vehicle during the rental period
or upon its return.
The lessee and the drivers are expected to use the vehicle with reasonable and due care. They will be
liable without limitation for any negligence or misuse related to the use of the vehicle, including
but not limited to:
leaving the car unlocked when walking away ;
driving inconsiderately fast ; and/or
spinning the wheels intentionally.
The lessee shall be liable without limitation for all traffic, administrative or criminal offences,
penalties, etc. related to the use of the vehicle.