Frequently asked questions
What is included in the price?
The price includes:
- Fuel cost - you can bring the car back at any charge level you want
- Fast Track premium location
- Unlimited kilometers (fair usage policy applies - see our terms)
- Damage insurance - with only 500€ excess for your whole journey
- Third-party as well as driver insurance
- Road side assistance and additional drivers - provided they are registered users of UFODRIVE
How should I charge?
Our cars come charged with a min 350km range. During your journey you can super charge you car for free at any of the Tesla Superchargers. In addition there are thousands of Tesla destination chargers and public charging points all over Europe. You car will help guide you to them if necessary.
When using Tesla superchargers, you must ensure to un-plug and move the car once the charging cycle is complete. Failure to do so may result in penalty fees of €0.30 per additional minute of occupying the supercharger after the end of the recharge. This charge is levied by Tesla and is outside the control of UFODRIVE.
What is the registration process?
The registration process guides you via the app to upload copies of your ID document and driver license. This has to be completed before you can pick up your car.
How to complete registration before driving?
Please note your account needs to be validated before the start date of the rental period. To validate, please enter your mobile phone number (including international dialing code). You will receive a validation code via SMS to your phone. You will then be guided through the steps required to upload copies of your ID and Driver license.
What happens after registration?
Your scanned documents will be verified and your rental will be finalised.
Is my private data safe?
Still have questions?
Please email us at firstname.lastname@example.org or contact us via chat